Walgreens — Local services in O’Fallon

I never write reviews, but this entire situation was ridiculous. I went to Walgreens to pick up a rabies vaccine required for my veterinary tech program. (Baffling, I know, but it should be common knowledge that people who work with animals would get preventive medications!) Initially, I went to the pharmacy closest to me, only to be told they didn’t have it and I’d have to go to a different location.

When I finally arrived, the pharmacy tech seemed completely confused by my request and had to check with the pharmacist, who barely acknowledged me and only asked if I was getting it administered there. I said no, which seemed to throw them off even more. I paid my $400 and left to take the vaccine to my doctor’s office to get administered.

Once there, I learned from the nurse that the vaccine had expired! The expiration date (October 4th) was clearly visible on the box, and here I was on October 28th. The pharmacist hadn’t even checked the date, yet they were prepared to administer it to me without any concern. This oversight could have had serious consequences, and if I had allowed them to administer it to me, I probably wouldn't have known of the expiration, making the vaccine pointless and putting me at risk.

I had to drive back to return the expired vaccine and get a refund. When I arrived, the tech was confused again and the pharmacist chose not to address me directly —they just relayed information back and forth even though I was standing less than 5 feet away from her and she gave a short little "sorry" as I was leaving. This experience was incredibly frustrating and a complete waste of time, money, and gas. I would recommend being very cautious if you need reliable service and attention to detail at this pharmacy, as this team’s carelessness and lack of accountability were unacceptable. Obviously, according to the other reviews, this pharmacy has issues with paying attention to the medications they are providing, and as a "medical professional" she should get that figured out before someone becomes a victim of...

I had 4 prescriptions called in to the pharmacy, I arrived at a little after 7 pm, there was one pharmacist and 2 assisting, one for drive-thru one for in store, I was told they had received my prescription but it would take approximately 45 minutes before it would be ready. Ok, I get it, they were busy. Went sat in my car, waited, came back in only to find they had only filled one. I told them I had 4. There I to wait again for them to check the queue, near an hour later, they call me up, I get in line to wait another 45 minutes to get to the counter and they now only have 3 of the 4. It is now after 9, I was then told nope, no 4th script or that it hadn't come in yet. So I left. Got home called, was on hold for 1hr 25mins, finally an answer, was told again nope, nothing received. So I called the Dr to ask what happened with the 4th prescription, which they informed me it was indeed sent. I then had them send it to my regular pharmacy, who wasn't a 24 hr location, which is why it was sent to that Walgreens, only to find out that they couldn't fill it with my insurance because it had been filled elsewhere. So then I called Walgreens back again. They said that yes, it was ready. I asked why I wasn't notified that it HAD come in and it HAD been filled. I was told it didn't come in until 2hrs later than the other 3. Okay, but why no notice so I could pick it up. No good reason just busy. With my pharmacy, you get a text to give you a status update. Shame on Walgreens, you are HUGE and offer THIS degree of poor service ESPECIALLY when this about medication's, not beauty products! The staff, I had no complaints with, they were courteous, in spite of being very flustered since they were extremely...

Absolutely, by far the worst customer service and most disorganized pharmacy I have used. I have made three separate trips to get my prescription and it is still not ready despite the fact that the only reason I went the first time was because I received a text message that said the prescription was ready then they told me it wasn’t when I got there so I couldn’t get it. I went back a couple days later and was told it still wasn’t ready to come back the next day. Now the third day I go back it’s supposed to be ready. I see the same pharmacist I saw the day before who told me to come back the next day and it would be ready literally tells me that the medicine is out of stock and they’re getting it in later today….. I wouldn’t mind if they just had communicated the correct information to me in the first place and not send a message saying it’s done when 3 days later it’s not even in stock 😳 I don’t appreciate making three different trips out of my way for no reason! I will never use the pharmacy at K...