Ashley Store — Local services in Oakland Park

I am writing to express my deep dissatisfaction with the purchase and delivery of a mattress and bed frame from your store. This experience has been unacceptable from start to finish. I paid in cash, only to discover that a $1,611.86 service/warranty fee and a $422 delivery fee were added without my consent. When confronted, the manager attempted to justify the charges; only after a heated dispute were they refunded. The delivery process was also unacceptable. The first attempt—was rejected by my building due to its late arrival. On April 22, the mattress arrived torn, and the headboard was scratched. After nearly an hour on the phone, customer service suggested I stitch the mattress—an absurd solution. The headboard was eventually repaired, but the result was subpar.

Once assembled, the bed (mattress, foundation boxes, and frame) stood nearly five feet high—requiring a ladder to access and posing a danger to my small child. The sales rep acknowledged the issue, saying, “I know you invested a lot financially and emotionally and deserve a smoother experience,” yet provided no solution. Multiple delivery attempts for incomplete sofa parts were also rejected.

A partial refund was issued, but the promised $422 delivery fee remains unpaid. Due to the unresolved height issue and your refusal to retrieve the items, we had to remove the foundation legs, which caused floor damage from exposed staples. Changing the sheets is nearly impossible due to the weight and misalignment of the mattress.

I was told I had a six-month exchange window. However, a building fire eliminated elevator access, forcing us to relocate temporarily. When I returned and requested an exchange, I was told it was “too late,” despite explaining these extenuating circumstances.

This experience has been marked by hidden fees, poor service, and damaged goods. I demand immediate resolution, including a refund or suitable mattress exchange and compensation for the...

So I placed my order on a Friday, with a promised delivery of the very next day {Saturday}. I commented to the salesperson that it was too good to be true that they would deliver the item the very next day. I was advised by the shysty salesperson that I would receive a text confirming the delivery window. Never got the text, instead received 3 phone calls from the delivery team explaining there was a glitch in the system and the item was not going to be delivered. My belief is when I placed the order and it was processed, the warehouse was closed so there was no one to pull the item and put it on the truck. Instead of acknowledging this, the company proceeded to attempt to reschedule the delivery for a weekday. Now why would I miss work to wait for them, when they didn’t keep their word?! I then attempted to reschedule for 2 weeks later {when it was convenient for me} only to be told that the item may or may not be in stock. I then sent an email to their corporate office. I received a call from a young lady who didn’t understand the problem, so I wished her a good day and hung up. She clearly didn’t read the email. I eventually spoke to the shyster salesperson who only reiterated that the item would be in stock 2 weeks later and they would deliver it. Now throughout all of these exchanges, there was never an admission of fault on their part nor was there an offered discount. I mean my house was in disarray in anticipation of the delivery. So I am expected to live this way for 2 weeks? I eventually asked for a refund and was promised the receipt of the refund and cancelled order via email… guess what it never came. I drove back to the store to get a hard copy. Needless to say, this experience was one and never again. Companies don’t acknowledge their mistakes anymore? They clearly didn’t need...

I wish I could give Ashley Furniture Store and City Furniture Delivery service 0 stars. First, when we’re in the store we looked at many bedroom sets. Our salesperson was very attentive and listened to our needs. We were only interested in bedroom sets we could get delivered completely. We picked out 2 sets that were to be delivered on Tuesday. Sounded great as we were sleeping on air mattresses. As it turned out, on Tuesday the delivery guy called to make sure I knew both bedrooms were incomplete. It turns out our bed would not have a frame until October 😭 and the other bedroom set was missing both night stands and the chest of drawers until August. (It’s the middle of June.) I refused delivery until I could talk to my salesperson. Of course, Ashley blamed the mix up on a “computer glitch”. They offered a loaner frame to use until October and a $200 credit for our trouble. In the end, we decided to take delivery with the understanding that Ashley would take back the furniture if all the pieces were not delivered as promised with a full refund. Well when the delivery got to the house not only was the bed frame missing but also the headboard. So the footboard and box springs were placed in a tiny one car garage. As the rest of the furniture was being taken to the bedrooms, the delivery men left black marks and sweat stains all over the white walls. We will have to repaint the walls. 😩. As it turns out, we were given a queen box springs for our king size mattress. Supposedly sometime today, I am supposed to be getting the correct box spring. My whole experience with Ashley was a disaster. If you are thinking about buying furniture from them…go somewhere else! You will get empty promises and your walls all messed up. I would never recommend this...