LA Fitness — Local services in Oakland Park

⭐ Poor Customer Service and Unprofessionalism from Yosel at LA Fitness (3825 N Federal Hwy, Oakland Park, FL 33308)

I’ve been a loyal member of LA Fitness for quite some time, but my recent experience with one of the front desk staff members, Yosel, was beyond disappointing and completely unacceptable.

From the start, Yosel demonstrated a lack of professionalism, poor attitude, and insufficient knowledge about LA Fitness policies, particularly when it comes to the guest registration process. When I arrived with my guest, Yosel rudely informed us that guests must be registered every 30 days, without offering any helpful solutions or showing the basic courtesy you’d expect from a customer service representative. His tone was dismissive and his approach confrontational.

When I asked for further clarification, Yosel contacted his manager Mukesh, and instead of staying to resolve the issue, he walked away abruptly, ignoring us entirely, leaving his manager to address the situation. Mukesh clarified that the correct policy is guest registration every 90 days, proving that Yosel gave us incorrect information. However, rather than acknowledge the mistake or apologize for the poor experience, Mukesh excused Yosel’s behavior by saying “everyone is different and they deal with clients in their own way,” completely minimizing the situation and validating unprofessional conduct.

To make matters worse, Yosel has consistently shown this kind of entitled, condescending behavior, especially during closing hours. He approaches members with a hostile and impatient tone, often raising his voice and repeating himself rudely, as if clients are an inconvenience to him. His behavior lacks the basic respect and courtesy that LA Fitness claims to promote.

What’s most frustrating is that other staff at this location have always been courteous, helpful, and professional. Never have I been told to register my guest every 30 days until now, and never have I been treated so poorly by a staff member.

Customer service, especially in a fitness environment, is about creating a welcoming, supportive, and respectful atmosphere. It’s about clear communication, accurate information, and respectful interaction. Staff should be trained not just in policies, but in how to interact with clients in a way that motivates and supports their fitness goals. Unfortunately, Yosel falls far short of this standard.

I hope this issue is addressed seriously so other members don’t have to experience the same mistreatment. Until then, I’ll be reconsidering my continued membership at...

It could be a great gym. Great location. But it is not! The management is poor and very unprofessional. A Hispanic woman at the front desk is very rude. She loves Spanish-speaking people but is very rude with others. The facilities are dirty. Machines are rusted. As soon as you enter the front door, the smell of mold gets in your nose.

Gym: Not clean, machines are rusted, and some of them are not safe. It is a big gym but with a lot of issues.

Parking lot: Not safe in the sense that they scratched my car once. And when it rains, it pours and is flooded. It's not easy finding a parking spot when it rains hard. The flooding makes it impossible to walk through the parking lot.

Males locker room: Dirty, stinking, not safe, and cockroaches walking around. Once they opened my lock and left it open. Something was missing, and I spoke with the manager. He did not have an explanation for why they opened my lock. Don't put your wallet, phone, and valuables in the lockers. They open it when someone claims he forgot his password, and they leave your locker open, and when you get there, your locker is open. The cleaning guy only goes around picking up papers and emptying garbage bins. The floors are dirty.

Showers and Toilets: Dirty, moldy curtains falling apart, dirty floors...

Sauna: It smells dirty and moldy; it was never warm enough. Sexual predators around!

SPA and Pool Area: Not very clean; the jacuzzi is not very clean and is always not working properly or not working at all. They use cheap chemicals in the jacuzzi and pool. I got a skin infection, and my doctor told me it was from the gym jacuzzi. Twice I found 2 Band-Aids floating inside the jacuzzi. The pool was not bad, but it was never warm enough during the winter.

Water Fountains: Always not working properly. Bad news!

The basketball court is bad news. Many annoying 15-19-year-olds coming in and out. Very annoying.

Now, guys texting using their phones and also watching videos while holding the machines is another problem in this gym. The management does anything about it. Too bad, because they have a great space and a great location. I was a member twice, and twice I have cancelled my membership. I wish they kept it clean and had a...

LA Fitness is THE Wal-Mart of gyms - anywhere. Big Box Fitness with virtually zero competition (unfortunately). They get away with it b/c they bought Bally's and all other gyms are tiny peons. They have their sales formula down to a science and there is little choice - at least for now. Here is no different. Super super crowded (ridiculous), clueless people doing wrist curls on a bench while 4 people stand around waiting for it, and virtually every average joe who is not going to the only other available gyms (namely the silly Cross-Fit fad gyms) is a member. A lot of older people too - and who can blame them? They're not going to some silly Cross Fit outfit with tough guy classes so.....it's the only place. You have plenty of social bunnys and gays who enjoy the ambiance but mainly are accomplishing nothing. Then the lonely housewives who just take up space. The high school kids who are just doing their thing. You do have people trying to actually work out but regardless of what time you go - even 11pm at night, the place is slam packed. So dumb. Nobody re-racks, not a real gym, and is for beggars only. Why Gold's Gym is not attacking the South Florida market is a mystery because anything large and slightly more hardcore (without being ridiculous) will instantly have about 500 members within no time. LA is a joke no matter where you go. It's not the location - it's the brand. They will fade like Ballys because there is a strong need for something for people who just want to work out without classes and bs and go home without having to encounter 1/2 of Broward County in the gym. Capitalism says LA will be just like Pan Am Airlines and America Online in...