Modani Furniture Fort Lauderdale — Local services in Oakland Park

Purchasing the couch was not a problem. It’s a very nice couch aesthetically (albeit not durable) and our salesman was very knowledgeable and friendly. But that’s the last kind statement I can make about this company. I purposefully bought the 5 year warranty knowing that there would be some pet damage. When purchasing the warranty, I explicitly asked if pet damage was included. My salesman ASSURED me that pet damage was covered and I shouldn’t worry since that claim would be covered. Had I been aware of how limited the scope of the pet damage that they would cover, I would NEVER have purchased the warranty NOR the couch. The insuring company (Uniters Inusrance) is denying my claim because they found multiple scratches and because there are multiple scratches, they are making the claim that the damage occurred on multiple occasions (which they do not cover… they only cover a SINGLE occurrence AND A SINGLE SCRATCH). Dogs have 4 legs and my dog is a relatively large dog (she is 90lbs in weight) and there will be multiple scratches even with one occurrence (IE if she ran across the couch or was playing fetch while on the couch). It is extremely disappointing that this company would align itself with such a sneaky insurance company that would create unrealistic situations for which they will actually pay for a first-occurrence claim. Secondly, if their salespersons are aware of how limited the scope of the coverage of the insurance company they use, then it is on their employees to educate clients on the minutia of the policy and not just ‘yes’ the customer to make the sale. After escalating the issue to their district manager, Paola, all she said is that she could not do anything about it. I asked for her supervisor and she said she could not give me that information and that I could submit another claim through their website. I then asked for a refund on the useless warranty which she also refused. I CAUTION ALL CUSTOMERS CONSIDERING PURCHASING FURNITURE FROM THIS COMPANY. THERE ARE MANY OTHER FURNITURE STORES IN THE AREA WITH SIGNIFICANTLY BETTER CUSTOMER SERVICE AND MORE QUALITY FURNITURE THAT THE COMPANY ACTUALLY STANDS BEHIND. FURTHERMORE, THE UNITERS WARRANTY IS USELESS SO...

Update: not sure what exactly you’re doing about customer service, however, the description on a website says that sofa is 100% synthetics and now I have feathers coming out of it. I have no idea how you gonna deal with that issue, however, due to severe allergy of our family member it might be considered as a crime. We got a piece of furniture WITHOUT KNOWING it could be dangerous. And it doesn’t make any sense why you do that and so poor customer service doesn’t allow to get deal to you. Please find my profile in your recent orders by name Darya Andronava and contact to me or my lawyer is gonna contact to you. The worst experience we’ve ever had. First, the specialist scheduled our order for the wrong delivery date and refused to reschedule or do anything to help. He simply said, “We all make mistakes—just cancel it.” After escalating to the regional manager, we were promised the delivery would be made as soon as possible and that the delivery and assembly fees would be refunded (we are still waiting).

Among the purchases was a sofa. On the website, it was listed as made of foam and other synthetic materials, but in reality, bird feathers are coming out of it, making it almost impossible to sit on because they are sharp as razors. How this happened is unknown, and it has been completely impossible to reach customer service. This is unacceptable.

The table we got for $1,600 gets marks so easily, even when using...

I’m extremely disappointed with the customer service and communication I received. From the start, it was difficult to get clear information or timely responses. Every time I reached out, I either received vague answers or no reply at all from Miriam Zafrani the person who helped me with the purchase It felt like no one was taking ownership of the issue, and I had to constantly follow up just to get basic updates.

The representatives I interacted with seemed uninterested and unhelpful, which only added to the frustration. At one point, I was even given conflicting information by different team members. There was clearly a lack of coordination and professionalism. I waited 6 months for a missing ottoman, she said the item was shipped out and she gave me an estimated delivery, After the six months, she said they discontinue the peace so she lied to me. I definitely don’t recommend to buy anything from Miriam Zafrani If you’re expecting quality customer service. Customer service is a reflection of a company’s values, and unfortunately, this experience showed a complete disregard for the customer. I expected much better and won’t be recommending or using their services again unless major...