Walgreens — Local services in Oakland

Hello everyone, I just want to support some comments that I have read on this site telling about my experience in this Walgreens Pharmacia in Foothill Blvd. I was ordering a medication that my mother had run out of and one of the cashiers at the pharmacy told me that the medication had been picked up, I told her that we had not done it and that I wanted to know who had done it, she told me that he couldn't show me who had done it.

I called my mother's insurance and they told me that the medication had been canceled by the pharmacy since we did not go to pick it up on time, according to them, but they said it had been picked up.

I called the pharmacy again and the manager rudely told me that the prescription was very old and that is why they couldn't refill it. I then asked her why they had given me two different versions and she only told me that she and she only told me that she had not answered my call or told me that and hung up.

It is difficult for there to be no one who can do something for the clients, we pay for a service that is provided to us but is quite deficient and with many entanglements. I don't want to go back there. Thank you...

Dear Customer Service Team,

I'm writing to express my disappointment with a recent experience at your [Store Location: 3232 Foothill Blvd, Oakland, CA 94601]. I spoke with Ashley, who identified herself as the store manager, and the encounter was both unprofessional and unsatisfactory.

On 09/08/2023, I called the pharmacy to inquire about the availability of a prescription. Ashley's response was abrupt and rude, as she hung up the phone during our conversation. When I called back and asked if she could check other nearby pharmacies for the medication, she refused to help. When I requested a future call-back time, she was dismissive and uncooperative.

Finally, when I asked to speak to a supervisor, Ashley hung up on me once more. This behavior is unacceptable, especially from a store manager, and it has left me frustrated.

I kindly request an investigation into this matter and hope you will take the necessary steps to ensure that such unpleasant experiences do not recur at [Store Location: 3232 Foothill Blvd, Oakland, CA 94601].

Thank you for your prompt attention...

I write this knowing full well the pharmacy staff will not care. I have been to many pharmacies and been frustrated with slow motion staff. However this stores pharmacy is the worst. I went through the drive through yesterday to pick up my medication. For 15 minutes I sat at the window without being acknowledged let alone served. There were 4 cars behind me creating chaos in the parking lot because they were blocking they way. It was truly infuriating to watch 3 women milling around going through other prescriptions but serving no one inside or out for the 15 minutes I sat there. I range the call button and they just hung it up without saying anything. It all seemed way way to intentional and although this location is convenient for me I am never going back...