Great American Cookies — Local services in Ocean Springs

** UPDATE- we got a call after arriving home about our experience and were offered the option to pick up the cookie cake the next morning, along with an apology. So things were made right, wish it would have been at the store at the time we were there but glad someone took accountability and made things right.

I ordered a cookie cake, on the app, for my twin daughters 18th birthday. I received the confirmation email that provided pickup time, order showed in progress on the app, then showed completed closer to the pickup time provided. We arrived at the store to pickup it up and was told their online ordering system does not work and they didn't have the order. Also advised us that they do not take same day orders, even though the app states it can be placed up to 2 hrs in advance. The guy then walks to the computer register and asked name on order and immediately cancelled the order, didn't offer an alternate option or to pick it up the next day, nothing, just that we would not be getting a cake, or anything else for that matter. (Still not sure how he cancelled an order he never received.) My daughters were with me and very disappointed, they didn't even want me to buy them a cookie from the place at that point. The guy told me my money would be immediately back on my card, although the money is NOT back on my card yet and I haven't received anything stating order is cancelled either! VERY...

This was my first visit to this business. The staff was friendly,but I didn't care for the cookies. I tried six flavors, peanut butter, double chocolate, strawberry, chocolate chip, m and m and snickerdoodle. I found them to be flavorless, except the strawberry and undercooked. I prefer a crispy cookie. I will go back to try the ice cream, but will skip...

Gabby is a hot mess. Her sevice was very uncalled for. She made my shake how she wanted to not how it was supposed to be made. Then walked off while I was talking to her, only to come back and say she is stressed out. I went in jolly and came out pissed. Her service and...