Verizon — Local services in Ocean Springs

Did a trade in promotion with my T-Mobile IPhone X back in January. When I ordered and when I came to pick up the phone, I asked how much I needed to pay up front. $90 for the taxes. I picked up my phone which took over an hour while they were on the phone with the help line to do so. First bill did not have my promotion applied, called the real Verizon and they took care of it. Second month, I had a $185 charge for a trade in adjustment. The real Verizon couldn’t make sense of why they would charge me that and agreed it didn’t make sense as I traded in a phone and Between the promotion and the phone payments I make, everything was covered. It seemed almost like a $185 loan that Verizon billed back To me. BUT because it was with a retailer, I was told I had to go to the store. I did that today. They said they’ve been having tons of trade in issues dating back to December. That because the trade in failed, they had to do a “separate trade in” from the promotion and that’s why I was charged. And that there was nothing they could do. I stated that I asked when I bought the phone how much would need to be paid upfront and the charges coming, nothing was mentioned or signed for $185. I would have kept my perfectly Fine iPhone X. He said they likely did mention it and again, I’d have to pay the $185. That I was credited this amount in the beginning and because the trade in failed, I was billed the $185 that supposedly I would have I had to pay in the beginning. Makes no sense where that money is owed to. Refused to do anything about it so I will be filing a complaint with Better Business Bureau (this store does not come up on BBB website) for informational purposes as I finally spoke with the real Verizon again and they handled Russell Cellulars screw ups. Never again. Go through the actual company and not an...

I called before my visit to verify a phone at the store, making sure they had it. I spoke to a really kind man on the phone, the 228 ocean springs number specifically. He said he reserved the phone for me, I gave him my information and was told to come in with my ID that day, I arrived and told the man with the pony tail I had a phone reserved and brought my ID, he cut me off and started making sour faces stating "We don't even do that are you sure you called the right number? The 228 number?" I said "Yes I'm sure" He rolled his eyes and said "You probably didn't call the direct number, it's a 228" I showed him the call log and time and then he continues to rant about how I "didn't speak to anyone from this store and probably spoke to someone in missouri" How "This wasn't a thing" and basically leading us to think the phone wasn't there then after ranting about the company for 3 minutes straight he says "but we do actually have the phone," I found this to be unnecessary in the way he tried to educate me and rant about his job. We left and had an amazing expirence in D'iberville, worth the 16 minute drive. Not sure why dude...

I WISH TO SUBMIT MY PERSONALIZED 5-STAR RATING FOR WIRELESS-SPECIALIST SHEILA WHO PROVIDED OUTSTANDING ASSISTANCE TO BRENDA LYONS---who is legally blind. SHEILA, and her FRIENDLY & ACCOMODATING CO-WORKERS WORKED CLOSELY AS A TEAM IN PROVIDING PATIENT AND PERSONALIZED ASSISTANCE AT EVERY TURN. THE TASK OF INFORMATION TRANSFERENCE FROM BRENDA'S PREVIOUS PHONE & TABLET TECHNOLOGIES HAD THEIR COMPLEXITIES, BUT THIS TASK WAS UNDERTAKEN BY THE ALL BIENVILLE BLVD VERIZON ASSOCIATES, WITH SHEILA AS THEIR LEAD. IN BEHALF OF BRENDA (and Myself), I WISH TO EXTEND A SPECIAL "THANKS" TO SHEILA AND ALSO TO HER CO-WORKERS FOR THEIR FRIENDLY HELPFULNESS, THEIR PATIENCE, AND THEIR UNIFIED PROFESSIONALISM!☆☆☆☆☆👍 Ken & Brenda Lyons (Ocean...