Costco Wholesale — Local services in Ocean Township

I’m editing my reviews. I visited their tire center around 4-5 month back and had a bad experiences and rated them 2 stars. But yesterday I visited them for my hearing aids testing. I’m roving my reviews from 2 star to 5 star just because of my this recent experience with Lauren at hearing test center.

She is an angle. She gave me a great informations about my situation, gave me most professional advise which even my ENT doctor didn’t shared. She patiently, reviewed my situation and did all testing and counsel me what are probable option and what is actually good for me. Thank you Lauren…🥹🥹🥹🥹🥹

I got 4 new tires for my car in Jan 22 from Ocean Township costco. My one of the tire start loosing air after 4-5 days of replacing tires. I went to Costco within a week to get it corrected. The technician were unable to find the reason, why is new tire loosing air. He told me it could be some issues with sensors (TPMS)

But I continued loosing air every week, but due to recent snow storms & Covid in my family, I came today to get it fixed. The technicians told me that since One of the tire has a nail on the edge of the tire, it can’t be repaired we need to replace the tire. Since I have road hazard coverage, they will replace it for just $10. I said Ok and accordingly they replaced the tires. When I came to make the payment of $10, they asked me to pay $50. I was surprised and refused to pay, since they have confirmed me $10 before start of work, also I had their msg in my voicemail. They started arguing me stating that since when I got the new tires it was under sale now they have to charge me as per the full price. This was utter unprofessional and unacceptable.

When ai told them that I won’t be paying $50. I’m willing to pay $10 as they have informed me earlier. They they told me that they will be repairing old tire and mount the old tire. I again objected, stating if earlier they refused to repair the tire since it was having mail, so how come they are ready to fix the same tire, that was another big question?

Anyways they made me wait for 30-45 mins extra and let me go charging $10.65 with the new replacement tire. I, however would like to escalate this to the...

I recently became a member at Costco, a gift I initially received with excitement, especially for the prospect of online shopping and gas fill-ups. However, I was taken aback when I discovered in 2023, new members still need to visit the warehouse to register and activate their memberships - an outdated approach in my opinion.

Further adding to my surprise, Costco's website does not maintain a real-time inventory of in-warehouse products, nor does it allow for in-warehouse purchases online. This seemed like a glaring gap in their customer service model, which was somewhat disappointing.

Despite these issues, which primarily stem from Costco's insistence on in-person shopping, my overall experience wasn't all negative. I managed to snag some excellent deals and finally located pork belly for my ramen recipe - a win in my book.

As a customer, I'm currently weighing the value of a $60 annual membership, especially given the competitive grocery prices in my area and my existing Restaurant Depot membership.

I look forward to seeing Costco evolve to better accommodate the modern shopper's needs. It would be a significant improvement if they could align their in-warehouse inventory with their online offerings, perhaps with a system for curbside pickup or delivery minimums. A change in this direction would undoubtedly make the Costco experience more convenient and appealing to its members.

Edit: 9/1/25 - Day after being closed for Labor Day not a single rotisserie chicken at 7:30pm with about a dozen people standing around looking at the empty shelf. Put items I had in my cart back and left.

Edit: 9/22/25 - Monday night at 7:30pm and there were plenty of rotisserie chickens out this time.

Edit: 11/14/25 - After getting the Costco Citi Visa card the 5% cash back on gas has paid for the $65/yr membership cost alone and they frequently have the best price in gas in the area while still being high quality fuel. The 2% cash back at Costco is also a nice bonus. For this reason I am returning the final and fifth star...

Costco's staff is the best-trained and best-prepared of any retail establishment I can think of. Two days ago, I was talking about exactly that to a friend. But I was vividly reminded of that this morning when I was shopping there. We had two carts mostly unloaded onto the cash register conveyor belt, when I realized my credit/membership card was missing. I had used it, of course, to gain entry about 30 minutes earlier, but it was no longer in my pocket. Yes, disaster for me, but a disaster of my own creation. But it was creating a big problem for Costco as well -- the checkout line was backing up behind me.

The Costco employees went into action. I can't believe they train for exactly this problem, but perhaps they do. Three employees (including the cashier) were on it immediately. One checked my other ID and consulted the database; they found my membership number so the cashier could check me out. Another checked the lost and found to see if anybody had turned in my card. (Nobody had.) Meanwhile, the cashier managed to check out customers behind us in line, without unloading the conveyor back into the cart, so business went on while we were solving the problem.

Everything worked out OK in the end. Once they had my membership number, they were able to check us out. I went back, retraced my steps, and found the lost credit card on the floor. (Whew!!!!) But I remain SO IMPRESSED with how competently and efficiently they went into emergency mode and handled the problem. Almost anywhere else I shop, the staff would STILL be wringing their hands and wondering what to do while the checkout line grew to the back of the store -- or doing something that made life easier for them but didn't solve my...