Bon Massage — Local services in Oceanside

In the past two years I’ve been to this establishment along with my wife who also has used there services and never had any problems great service quality massage very polite respectable people . UNTIL TONIGHT last month was my birthday and my three children chipped in and bought me a gift certificate for this location that clearly says hand written on there $50 pre-paid for a one hour massage along with an employee‘s name. To make a long story short I walk in there present the card to the woman who greeted me right away she says the person who wrote the card no longer works there and the card is no good I said what does that have to do with the fact it’s already been pre-paid the lady immediately walked to the back and does not come out for 15 minutes it is my assumption she was hoping I would leave which I did not. Soon after she comes out with another employee The lady once again asked me what I want I said I’m trying to explain to you this was a gift from my kids for my birthday it clearly says on there is pre-paid for one hour massage she then asked me if I have a receipt or not because she says it’s fake I called my wife who says yes she has a receipt she can send it right over the lady then gets very hostile starts telling me that people do this all the time try to get a free massage she then changes her story and says that the card was actually already used by a kid LOL I find that hard to believe Because this particular card has been sitting on my desk still in an envelope for the past three weeks it’s impossible that anybody used it. So when I tell her the receipt is being sent over to me or I will come back tomorrow with a physical receipt she then says she still going to deny services telling me all that shows that you’ve been here before and then I must’ve received the massage at the time I was charged . I said then how do you explain the hand written dated card by your employee that says it’s pre-paid for one hour the lady is obviously frustrated doesn’t want to communicate in a professional manner at this point I told her I don’t even want a massage nor do I want to ever come back to this establishment I just want my money back and rest assured I will let people know to stay far away from this place . When I ask her where was the lady that used to work here that I would see every single time you gave very good service always happy and very polite she said I don’t know she doesn’t work here no more in frustration. So I told her you’re accusing me of trying to steal services from you under false pretense is that it was pre-paid even though I have a receipt and a hand written card which you admit was written by your employee I said in fact what you’re doing is stealing money from my children because they’re the ones who paid for this I said unreal and left. I’m sure there’s nothing I can do to get a refund more than likely the money my kids paid for the gift certificate is going to be a loss but rest assured I will NEVER EVER GO HERE AGAIN And since I am A local resident Rest assured I will tell anyone and everyone I know to steer clear...

Tip of $15 minimum is demanded/required, and written on a small sign in the front office, but customer is only told of this after the massage. How did they tell me? -by waving my $10 tip in my face as though it was dirty under-ware, and then showing me the sign in the front office, which felt extremely rude considering the masseuse give a 55-minute massage when a 60-minute massage was paid for ($60). The massage was good; it was a 5-star massage, but the business practice will be quite offensive to most customers who aren't purchasing an exotic service.

Note to Bon Massage business owners and workers: in America the "tip" is given when service went above and beyond, and traditionally was only given when service was outstanding, and there was no such thing as a "minimum tip". Even in restaurants no "minimum tip" is demanded unless it is a group service whereby extra tables/chairs setup is required, as is extra diligence in tracking orders. Demanding a minimum tip without first telling the customers is very rude, and gives the feeling of blackmail or false advertising, the unknowing customer having already engaged in service. Bon Massage should be upfront about this, or not demand this. Also, definitely Bon Massage should do the full 1-hour massage, because to give 55 minutes is to basically steal $5 from the customer. Why not do fair and good business?

IF Bon Massage had given the full 1-hour and IF there was no "minimum tip" demanded, then I would happily give 5-stars. I would give 4-stars if 1-hour massage was given and I was told prior to the massage that a tip of $15 or more is required (making the massage a $75/hour massage). But until then, Bon Massage is a 2-star joint for its shady and rude...

So I am on a two day aura migraine. Every muscle in my body hurts and I feel like I could pull my hair out. It's been bad. Typical for me, but this one has been a doozy. I called a couple places in Oceanside and they couldn't get me in and then I remembered this place is right next to my nail salon so I thought let me try this. Very nice girl is at the door, and I don't tell her the whole grueling story but I just say I have a headache and I need an hour neck and head massage. And she can. I'm completely stoked because I am ready to die. Go straight into a very clean room and in walks a tiny woman with the kindest face. She starts my massage and this angel is heaven sent straight for me. She was perfect. The best massage I've ever had. She rubbed muscles on my body. I didn't even know that I had. For somebody so small she was so strong and it is exactly what I needed. She used her arms, hands, elbows, knees. Never have I ever had a massage this great. You could definitely tell wherever this lady went to massage school, she had to graduate top of her class. Absolutely magical. Like mind blown. I've been to a few other massage places, and I thought they were good. This place, this woman blew it out of the ballpark. If you are looking for a massage, go to bon massage . I'm not kidding and I'm not exaggerating. Phenomenal. I asked for an hour. I actually got another half an hour added on because it was so good. I didn't want it to stop. I also went to the bathroom afterwards and the place is spotless. It's...