Boys & Girls Clubs of Northwest San Diego | Oceanside Clubhouse — Local services in Oceanside

I came there to enroll my child. I wasn't acknowledged whatsoever. The lady at the front desk didn't even look up to let me know she had even seen me. While the other workers were looking at us and acknowledging our arrival. I took one step inside to engage with other staff members. Nicole (the rude staff member) hopped out of her seat, and rudely snapped at me and my child. I have never been dealt with so rudely and unprofessionally. Not once prior did she attempt to make a connection. She could have easily said please hold on or even engaged with her eyes then place up the hold on gesture. Anything would've been better than her snapping her fingers and pointing to the door. I was treated less than an animal. Those hand gestures were one for a dog or any four legged friend. Not a human being. I spoke with her manager and from our discussion I can tell nothing will be done to...

Staff is HORRIBLE. The counselors/ teachers are great but the front desk staff and pretty much any person there to organize or help are just plain awful. They are rude, unorganized and do not seem to have a clue about what is actually going on. The first time something happened I let it go because the director was so quick to reach out to me after the incident, so I didn’t post a bad review and chalked it up to poor training and it was the very first day of summer camp. However, this week AGAIN, rude staff and they just don’t seem to know what they are doing or just lack basic communication skills. We will not be back to...

Very rude staff, My son says that they yell at them all the time for the smallest things. And I won’t lie but it’s only 2-3 staff that are nice. It’s almost like they did not get interviewed and just got hired. We will be moving to a...