Petco — Local services in Oceanside

I will never EVER have my dog groomed here again. The grooming itself was fine, even though our dogs nails were not buffed properly and still sharp with some hangnails. However they allow their groomers, who work on commission, to schedule their own apts. I scheduled my apt thinking it would be $28 and that it would include a bath a nail trim and special shampoo. I asked the groomer several times before scheduling that it would only be $28, and that the bath was included and he reassured me that it was. On the day of getting her groomed they rushed me to sign the consent form that also had the prices on it so I didn’t see that the bath wasn’t included and was an extra $53. When my husband went inside to pay for the services the groomer just said “I thought you knew it wasn’t included.” Even though he was the one who scheduled us and told us it was included after we asked several times to make sure. He then forced my husband to sign another paper with all the prices confirming it. I then went inside to get a refund, the same groomer who groomed my dog came to the desk and asked me if I had questions I stated the issue I had and he said, “oh well um, let me get my manager.” The manger came out and was absolutely disrespectful and rude, saying it was my fault for not clarifying and signing things without reading them throughly, and that she could only refund me the initial $28 that was the upgrade fee for special shampoo and getting her nails trimmed and buffed. I settled for that and the manger continued to say if I couldn’t afford services then I shouldn’t schedule them and continued to blame me, even after I clearly stated we asked several times and where told it was included. I told her she shouldn’t allow her groomers who work on commission to schedule their own appointments to avoid this issue and that the groomer and herself handled the situation very unprofessionally. Worst customer service experience I’ve ever had at any Petco groomers and will never ever bring...

Additionally, I want to emphasize the evidence supporting my review. As the saying goes, there are always multiple versions of every story. In this case, the pictures I have attached clearly depict the order still sitting untouched, even after a half hour had passed. It is disheartening to witness that the order was neglected, as customers were left waiting without their essential items. On the other hand, I observed the general manager, Lucas, a mere half hour later, lounging around, seemingly unconcerned about the inefficiencies and failures occurring under his leadership.

To my astonishment, it appeared as though none of the employees were capable of fulfilling Lucas's responsibilities. One employee even conveyed an inability to lift anything over 5 pounds, or at least that was the impression given. Yet, it is perplexing that while some restrictive physical limitations are imposed on employees, customers are expected to handle and move strenuous 80-pound bags of pet food just to access their intended items - items that were supposed to be prepped and ready for quick and efficient pickup.

This stark contrast between the expectations placed on customers and the lack of accountability shown by the employees, particularly the general manager, only reinforces the deeply rooted failures in the management and organization of Petco on West Vista. It is an unacceptable workplace culture that disregards customers, places unfair burdens on them, and exhibits a disconcerting lack of professionalism and customer care.

As I conclude my review, I implore potential customers to seriously consider the numerous shortcomings and disappointments I experienced at Petco on West Vista. The evidence provided and my detailed account of the blatant disregard for orders, customer service, and overall professionalism should serve as a clear warning. Save yourself the frustration and seek out a pet shop that values its customers and upholds the principles of good...

I took my dog in today to get him washed, and de flead as well as to get his nails cut and hair trimmed, I talked to the groomer beforehand and let him know that my dog does in fact have fleas and I have tried many different ways of getting rid of them and that I need help he said and I quote “no worries. We will get them all”. I left my dog for about an hour after an hour. I get a phone call from Petco saying that I need to come pick up my dog immediately because he needs to be quarantined away from the other dogs Due to his flea infestation being more than what they could Supposedly handle. I rushed over to get Him once I got there, the technician explained that he had too many fleas and that he had to be taken out immediately to be kept away from the other dogs. When they brought my dog out he was soaking wet. and cold, they claim that they were toweling him off, and that they used a quick dry spray on him, but when I got him back into the car, he was damp and shaking from being so cold. I did my best to keep my cool and not to cause a scene, but I am extremely angry. I don’t mind the fact that they couldn’t help him granted they did not charge me for it but one nowhere does it say on the website that they can’t handle a flea infestation, I also made it clear in the beginning that they were bad and that I needed help and you didn’t even have the common decency to dry off my dog fully and instead let him sit there, damp and shivering cold. Having to come and pick up my dog, soaking wet in front of other pet owners was extremely embarrassing. I am not a bad owner. I love my dog unfortunately he has fleas, and that was humiliating to have broadcasted across the store, I’d also like to mention that they did not perform any of the other services that I had brought him for. I will NEVER be going back to Petco for anything grooming or...