Einstein Bros. Bagels — Restaurant in Oceanside

I wanted to add to my review from 2019 to share my equally awesome experience with Vanessa and her team again in Nov 2020!! Just like last year, she was SO great to work with.... and even custom created a special bagel for our 35 gift bundles this year!! I can't say enough good about these folks. Great people and yummy bagels... and the best Shmear anywhere!! : )

This Review was from Nov 2019: We had a large order of 35 bundles, and were very specific about what we needed... and Vanessa and her team were AWESOME about accommodating all of our needs and the desired mix of bagel and cream cheese flavors, also adding napkins, knives, freezer bag, etc. PLUS... Vanessa went WAY above and beyond, touching base with me several times leading up to our pick-up, then actually putting bows in our desired colors on our "Thanksgiving bundles" for us, and having them all stacked and ready when we arrived. (She even texted me a pic that morning, letting me know my order was ready in a fun way. : )

Then, without hesitation, Vanessa added another bundle that we realized we needed at the last minute. Next, she and her team patiently accommodated our need to pay in specific small increments... AND THEN they cheerfully helped us load our cars with the bundles. They were all so great to work with, and you could really tell that Vanessa set the tone and had a great relationship with her employees! In addition to how she treated us, I saw her treat other customers with the same personal touch and caring service. I was very impressed.

We had worked with the former manager Ash for more than 10 years on our annual bagel deliveries, and he had been great, and so I have to admit I was worried when he was gone that things might not go as well. But the new manager Vanessa met and EXCEEDED all our expectations!! We look forward to many more years of...

The slowest location. Rarely an order correct. Today it took over an hour for 3 bagels. There was a man who waited 55 minutes for one bagel and his pregnant wife was in the car. They turn their phone off so you can’t call to help ensure orders are made correctly (often an issue). Sadly, when we use DoorDash it defaults to this location and it doesn’t give me another option.

By the way, I see the owner has responded to numerous customers in this review section. Ma’am or sir, please know we have issues every week since we moved to Carlsbad 11 months ago. I’m allergic to cheese, but yet 1/2 the time they put cheese on my bagel, even though it always indicates no cheese. Sometimes they send random bagels for my son’s part of the order. Ashley, the manager, now makes a poignant effort to take care of our order when we order on Sundays, which has helped. I had to order twice today just to get an order because it was taking an hour. I’m 52 years old. I’ve lived in California, New York, and Missouri. I have never seen a slower location, than this location in all my life. Locations with fewer employees are able to get meals out much...

I am beyond frustrated with Einstein bros today. I normally love ordering from them, especially when I’m hungover. However today I doordashed my usual order and first, it was my fault. When ordering the Texas brisket sandwich it comes on a jalapeño cheddar bagel. I normally get an everything bagel because I’m allergic to jalapeños. But I didn’t specify it today, so when I got my food after wait a half hour like normal, it had a jalapeño bagel. I reordered through DoorDash and tried to call the store to get information and confirmation it wouldn’t have jalapeños on it, however I was placed on hold for 10 minutes. I asked the driver to check it but they can’t open the food. When I got the second order it AGAIN had a jalapeño cheddar bagel, even if there wasn’t jalapeños on it you could see little chunks of them baked into the cheese. So I got a dash credit, gave the driver a cash tip as an apology, then tried to call the store again. They close at 2. I called at 1:40 and no one answered. It rang and rang and rang, and when I tried to call again after waiting only a few minutes again no one picked up. So now I’m...