KAY Jewelers — Local services in Odessa

Estefany is amazing! I called on November 25th because I couldn’t order online! She told me I wouldn’t get till 12/24! So immediately headed to the store! Her and the gentleman working with her, I can’t find his name, but I walked in he took me straight to the men’s wedding bands! Found the perfect wedding bands and the went to bracelets! She pulled a brand new one they got! Beautiful! She surprised me to tell they were 50% off! Just a bonus but her customer service, I was hooked!! We discussed the Le Vian show coming and set up my appointment for it! While checking out she said do you want me to clean your wedding band set and she cleaned my Rhythm and Diamond Necklace!! She offered which is amazing because most jewelers don’t offer that!!I have bought from her before and let me say she knows her stuff and is amazing! Go to Kay Jewelry at Music City Mall and let them help you find the perfect piece for you or a loved one! 100% top notch Customer Service! I will be...

Horrible customer service, everyone seems lost. It seems like only one person knows what they are doing. Last week my wife and I went in to get her a wedding set. We saw a set my wife fell in love with. We spoke to a sales associate about purchasing the ring and she told us that if we opened an account we would get 10% off our purchase and that if we waitied until Dec 14-18 the rings would be 25% plus the 10% off for our first purchase with our account. On the 14th we went back and when we went to purchase the rings, we were told we couldn't do the 25% plus the 10% because we had to purchase the same day as we opened the account. We explained that one of the associates told us we could. Long story short she told us we couldn't get the 10% and there was nothing she could do. She didn't try to help us whatsoever so we left and didn't purchase anything from them. Don't waste your time...

My visit today was awful at first. Renee the 1 st person was rude and made sure I knew I had inconvenienced her with my jewelry inspection. Comments like( this will take me all day) ( this is our busy season I am losing money) ( asked another girl if she would split her sales because I will be working on this customer for hours) . This is only a few comments that I had to listen to. I have never been treated this way way before. Thought my jewelry inspection would show that I have been a customer for a long time. Almost makes me wonder why I would go back to Kay jeweler’s again. Then another sales person offered to take over for Renee and my visit was a complete turn around. She apologized, was quick to fix the problem that Renee had caused herself with a tangled chain. I think her name was Dazee, professional, quick and she spoke with respect. Dazee is the reason I will try Kay’s...