Wildcat Tech — Local services in Ogden

Return policies are terrible and the customer service is a joke! I hope none of the students working in this store want to go into any sort of customer service industry. I purchased notes for a class two prior to classes starting. At the same time I purchased a clearance item and was clearly told the clearance item was non-returnable. I ended up not needing the notes and tried to return them a week or so into the semester. The cashier sends me to the textbook area for “approval “ on the return of these unopened notes. The dark haired woman at the textbook area tells me no way, the return policy is on your receipt. It’s not, fyi. Next she says it’s clearly stated on signs all over the store, it’s one line of a paragraph long sign in small print. “This is yours now.” And she walks away without another word. Worst experience ever! It’s as if they don’t know you can get textbooks anywhere now and there’s competition. I will...

I brought in my brand new recently purchased MacBook Pro for potential service. I found both the manager as well as technicians to be dishonest with regard to their interpretation of Apple warrantees. After one hour and 30 minutes, I ended up calling Apple support and requesting a box myself to ship it in for service. Overall, a frustrating experience with staff who seemed to be at a great inconvenience to help a recent customer. I would skip here and go directly to Apple or the Farmington Apple Store...

I can't say enough good about this place. As a student, your laptop is the key to your productivity. My laptop crashed right before finals week and Wildcat Tech SAVED me. Every time I have gone to them for help, I have felt 100% confident in their skills. Terry, is the BEST. He is so smart, kind, and helpful. I would trust him with any tech problem and will go to him and wildcat tech (or Weber State Downtown) for any computer issues I ever have. He is absolutely fantastic...