Ojai Business Center — Local services in Ojai

I am deeply disappointed with my recent experience at this establishment. I have printed my labels and files here mutiple times over the past year without issue. However, on my most recent visits, I encountered significant problems.

On this occasion, Madonna could not find my labels. This was my second attempt to get the same labels printed. Madonna admitted she forgot to save the file, but the manager, Monaj , seemed more upset by this situation than understanding. I felt discriminated against by Monaj, who kept instructing Madonna to tell me to go away, saying I wasn't worth their time because I was only printing small labels. This felt like discrimination against small businesses, implying that my orders were insignificant and a waste of their time.

I waited patiently inside the establishment for two hours. Madonna was clearly overwhelmed, doing multiple tasks while Monaj kept pressuring her. Despite my patience and willingness to wait, Monaj decided they would refuse to service me today!!! He unjustly blamed me for not bringing the file, despite the fact that I've printed the same label numerous times 20times before(same labels) with the guys that use to do designing last year . I somehow was able to go throw old email and find the file and he still refused to service me today for no reason! I was quiet , polite, I waiting in line while they took care of others for 2hours. After he refused me I didn’t say a word back I politely left and now writing this review and I am very sad and disappointed.

Monaj attitude was dismissive and discriminatory, targeting small businesses like mine. This place appears to prioritize larger, more profitable clients over small businesses. I left the store feeling extremely disheartened and undervalued.

If you are a small business looking for reliable service and respect, I would recommend finding another place that values all customers equally. This experience was a stark reminder of how some businesses forget their roots and lose sight of the importance of every customer, regardless of the size of...

I went here on Dec 16 with 3 large prints rolled up and bound with rubberbands to have copies made. The person behind the counter told me that the prints and the digital files will be ready on Wednesday the 18th. I went back on Friday the 20th and was met at the counter by a women with short hair and an instant attitude, I asked about the print job and she wandered around loudly complaining about people asking for things. I was then told that the print job was not even started, I was then admonished about them doing such a small job at all. She then turned to the manager and complained about customers expecting anything on time at this time of the year. Feeling frustrated I left. I returned the next day Saturday the 21st and requested my prints to be returned to me. The manager went into the back and returned with my prints unbound. Upon returning home, I looked over the prints and discovered that one of my prints has been damaged. I called the store and spoke to the manager and told him of what happened and found out that my prints were just laying out on a table in the back face up the whole time. When I reiterated my original concern about the damage the manager responded with " what do you want me to do about it" in a very snarky attitude. I then contacted the owner on Dec 23rd about what occurred and sent him all the details and was told he will look onto it. Owner told me that he needs to talk to the employee's involved and he will get back to me. Never heard back from the owner so I reached out to him on January 6th and his response was" who is this". My family has been going there for years and do about $1500-2000 in business and year. Not any more. Terrible attitude and...

I went to this store recently and walked into the manager complaining to his employee working on a document file. So asked if I can use the self printer. The manager insisted that I get an employee to help print out the work (I know how to use the office printer / scanner to print 50 copies). I declined but manager pressured his long haired blonde employee to do it for me, he was already working on a photoshop project at the time. So talking to the employee told him I preferred doing it my self, the employee politely asked me a few questions. I answered them and we pretty much understand agreed I know what I am doing and had me on my way. As I was printing, I heard another vent from the guy telling him "he should of done it for him and that how we make more money in this buisiness." The Employee was on edge and told him "I'm already swamped and trying to finished a 250 dollar project due today and don't need to him to make you another 10 cent on paper."

I mean I know its a business center, but I dont need to give people grief on not needing help for...