Westridge Midtown Market IGA — Local services in Ojai

Terrible customer service ever. The manager is psychotic. Another customer witnessed it and said he is terrible and has no empathy she told me, I agreed. When I complaind about a mistake they made with a pick up time for food told me to wait 40 mins and if I didn't like to leave. And when I expressed how bad the service was he took no responsibility and did not apologize and told me to not return to his store on a power trip. He obviously inherited th position as he explained it's family run and there no one else to complain about. Horrific service. If you don't like helping people or cannot resolve a problem that's their responsibility get a new job and don't let it out on innocent customers on Thanksgiving. Finally another guy who worked there helped me after the Manger yelled to me to leave the nice man still got me my food..as the manager was yelling at him not to because didn't like that asked if it could be expedited after argued with me about my pick up time. Which I made for one but he argued it was at 2 I said please help me and he said he didn't know if could???? That I had to wait 40- 60 even though it order in advance. And was very rude about it didn't not apologize for the mistake they made or didn't say hold on let me see what I can do for u our mistake he blamed me and ruined my thanksgiving by being so rude and embarrassing me in front of everyone just because he was stressed out and can't manage his emotions or a...

Twice is not good. I was on holiday (Jan. '22), in Ojai and decided to shop at Westridge Midtown. I had shopped at a this store several months ago, no problem. So, this time, I decided to buy some fresh thighs, I should have watched the butcher. Got home, and the butcher had given me breast meat. Okay, I let it go. I was on holiday. Day 2, I ordered fresh wings for a Sunday playoff football game. While talking with a customer, I had turned away for only two seconds. Here we go again. Got back to my Casita, and the butcher had placed legs with the order. Come on man😉.

I will say this, the meat at Westridge is always fresh and the staff is always helpful, but the butcher needs to double check what he/she packages. Better yet, I'll just go to the prepared...

We frequently go to Westridge. Today I walked in while my husband drove around with kids so they could sleep and I was just there to get a few things for dinner tonight. I walked to the back to get some burgers at the butcher shop. I didn’t catch his name but I asked him if he had any burgers he said he didn’t but he could make some for me. He said it might take a while so just go finish up your shopping and they should be ready by the time you are done. So I finished up my shopping and of course perfect timing they were done. He was very polite with great customer service. Anyways we cooked them tonight and just WOW! The best burgers I have had in a long time! So I just want to say thank you to...