My husband and I purchased 4 large pieces of furniture and a small table for the recliner, from Suburban Contemporary Furniture, and are so excited about it. Jeff was so helpful. He listened to us about our living situation and how we needed sturdy furniture within a reasonable price range. Jeff educated us on the many aspects of furniture, recliners and leather, so that we could make an informed decision. NO high pressure salesperson that irritates you. Within a week, we went three times to the store, to select and decide which pieces fit us the best; and this allowed me time to think about the furniture layout and the colors I wanted. Each time, Jeff assisted us, remembering which pieces I liked. Again, no high pressure to make a decision that day. If I’m spending thousands of dollars on furniture, I am going to make an informed decision and on my timeline, not theirs! Jeff was very helpful and guided me toward the pieces and leather choices that best suited my family and I.
If you want to purchase quality furniture and make informed decisions, while being treated by a professional that shows you and your family respect and kindness, then go to Suburban Contemporary Furniture! Even if you are just looking around, just drop by and see all the beautiful furniture and accessories there. They also have some gorgeous rugs and wood accent pieces there!
Thank you Suburban for a great buying experience and all you...
Read moreI always have loved Suburban and working with Duff or Angela. With that being said, also I recently have had a terrible experience with their service and communication!!! My very expensive couch is falling apart!! I was asked to send pics for a warranty claim and after I waited patiently for many weeks, I was then told the ball got dropped. I waited then another week, and finally I received a telephone call, just for someone to tell me a purchase price for new insert cushions for my couch. I am highly disappointed in the customer service at this point to say the least. They “said” they were putting in a claim for me for new inserts. I would have never patiently waited so long for a claim that was never even put in, and would have just purchased them at the start of the 6 weeks, if I knew they were going to just tell me at the end of 6 weeks to purchase them myself!!! Ridiculous! We have purchased many things from Suburban and I love everything I have gotten from Suburban but this is a terrible way to treat your customers. In the meantime I’ve had to live with feathers flying out of my couch and everywhere, such a mess everyday, and ultimately never heard back from Duff after my last email and never received any new cushions. Sincerely, Extremely...
Read moreAfter reading some of the other reviews, I feel it necessary to post about this amazing store. When complaining about things like prices, understand there is a different between selling customers quality and quantity. Other stores nearby will hassle you from the minute you walk in the door, try to sell you some piece of junk that isn't made of real wood, and only care about the bottom-line. Suburban is different. We have purchased all of our furniture there and return because of the amazing customer service, the quality of the products, and the ownership.
This is a family-owned business that cares about customers. The relationship doesn't end after the sale and they have done just about everything to make sure my family is happy. We have had our couch now for eight years and it has sustained two moves and two young children, while still keeping its original appeal. If you want something that is going to fall apart, go somewhere else. If you want quality furniture and a reasonable price with exceptional customer service, go...
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