Walmart Auto Care Center — Local services in Old Bridge Township

I had an absolutely terrible experience at this tire center—poor service, lack of organization, and complete disregard for customers' time.

I booked an appointment a week in advance to install new tires on my recently purchased car, which I rely on daily. Four out of five tires (including the spare) were either bad or leaking, so this was urgent.

Then, just two hours before my appointment, it was suddenly canceled due to “tire delays.” Confused, I called the tire center—only to be told they actually had the tires but didn’t know why my appointment was canceled. Worse yet, they were now "fully booked" for the entire day and told me to reschedule… for another week!

Since I couldn’t afford to risk another week of delays, I called Walmart support. The representative admitted this happens a lot and, after speaking with her manager, told me to go to the tire center anyway. She even gave me a number to call so the Walmart manager could speak with the tire center manager directly. (Why couldn’t they handle this themselves?)

When I arrived, the front desk attendant insisted they didn’t have the tires—until I pointed out that they actually did. She then blamed the manager for not putting them into the system. After waiting another 30 minutes, the manager never even came out to address the situation.

Then, they messed up again. I specifically asked to keep one of the five wheels as a spare since the other four were in terrible condition. Instead, they kept the wrong tire—a 20-year-old, completely unreliable one. Since it was raining heavily and I didn’t notice at the time, I only realized the mistake the next day when I saw that they had kept the tire that had already let me down before.

I tried calling them five times over an hour—no one picked up. So, I had to drive an hour each way just to fix their mistake in person. After explaining everything, they finally found my old tire and swapped it out.

To top it all off, right after they returned my tire I discovered that the tire pressure in the newly installed tires was ranging from 26 to 38 PSI and the nipple caps were a couple spins from falling off… This just proves how careless and unprofessional they are.

This was by far the worst service I’ve ever experienced—a complete waste of time, filled with incompetence and zero accountability. Avoid this place at all costs!

Upd: after complaining a guy named Tommy called me and told me nothing they can...

Terrible. Total waste of time. I have a dead battery with a warrenty on it and nobody in this whole stupid store can help me. I have to very receipt I need to prove that the battery and warrenty are valid, but I just got directed all over the store. No one would let me explain what was happening, they just cut me off and told me to go to a different part of the store. I know how the Walmart battery warrenty works, they have to test the battery to make sure it's actually a defect with the battery before they can justify a replacement. How are they going to do that at customer service. Why would the auto center send me up there? And then when I went up there they told me it wasn't the correct receipt. It clearly shows that a new battery was purchased less than two years ago. They kept saying something about it already being done, as if I had already tried to use the warrenty. This is the first time I bought a Walmart battery, before that it was from a real auto parts store. I have never had a Walmart car battery before and I've never taken it in for a warrenty issue. They looked at my receipt and told me to come back with the right receipt. I have both receipts, the purchase receipt and the battery date verification receipt. They people who work here are not just lazy, it seems like they have made it their mission to be completely unhelpful. I drove 45 minutes to get here too because the Walmart near me don't have auto centers....

I had too much go wrong between 930am when I placed my order online and 630 pm when I actually left the shop. My biggest complaint however, is that the manager Sashi leaves his employees in the weeds. When I finally asked to speak with him he showed up, went to check on my car, gave me an update and rushed to leave again. He claims he is managing the store as well. His employees called him repeatedly because I wanted to speak with him and he didn't answer. I spoke to employees in home and garden to get me the general store manager and I was told at that hour they've already gone home and there wasn't a manager available. My car was done at 6, they only have one employee taking care of customers inside and 2 working on cars. They're short staffed and Sashi knows this but instead chooses to leave his guys to fend for themselves while he's busy hiding out and ignoring calls. I literally screamed his name in the store 3 times before he magically appeared like Beetlejuice with the excuse that he was helping customers. Sir, you can't answer your phone or check on your Auto Dept for a whole half hour bc you're helping customers then you can't multitask and you can't manage. I left enraged not only because I had so many issues while my car was being worked on but also bc there is absolutely no regard for customer service/satisfaction. Get a...