Xfinity Store by Comcast — Local services in Olive Branch

TL;DR @ the end. I've been an Xfinity customer since the Comcast days. One huge issue is the fact that you cannot call the store directly; you just get sent through the bad English customer service gauntlet. Everyone absolutely loved my service dog and didn't treat me like trash like many other places do. I brought in an acquaintance who is having money issues so she could get the $50 1.2 gb internet + mobile + a free phone deal. The gentleman (I really wish I remembered his name) who helped us had no idea what I was talking about. As such, I had to Google the deal and he actually thanked me for (literally) giving him the training his management didn't. I don't hold this against the nice gentleman that helped us, it's managements fault for not training people. We ended up being there until after they closed because of this lack of training. I will say, when someone started pulling down the steel window covers, I had to cover my ears. The person pulling them down noticed and offered to wait to pull them down until we leave; I'm really not used to people being so considerate towards me so it caught me off guard. As someone who has worked in retail, I told them it was ok, I didn't want to keep them from doing their job, and I can just plug my ears. Management needs to do better though. Throwing an employee into the job and telling them to sink or swim is toxic AF. We did finally get my acquaintance's account set up with the $50 deal and the free phone. I will say, the gentleman working with us had A LOT more patience than I do. My acquaintance constantly throws her hands up and says, "I just don't understand this new technology." To those that say this, there's no excuse for ignorance in the 21st century.. People are more likely to WANT to help you if you say, "I am still LEARNING how to use new technology." He patiently dug through my acquaintances convoluted metro account to get the info he needed. Everyone was super helpful and I don't mind waiting but had the gentleman been trained and informed properly, it might not have taken 2 hours. The security guard there was very nice and a pretty cool person to chat with. I went ahead and set up an appointment for the next day to get the same deal for my own Xfinity account. The next day I ended up being late due to a root canal appointment that took longer than expected. This was the moment I learned I couldn't just call the store directly to simply let them know I'd be late. The visit for my appointment took way less time. All in all, I always recommend going to the store instead of dealing with cs on the phone. The last time I tried that, it took four different transfers just to get them to figure out how to factory reset the new modem they have. TL;DR: Employees aren't adequately trained on deals. Security guard is a great person to chat with. Service dogs are welcome and everyone loved mine, though many people need to learn not to distract them or attempt to pet them. No way to directly call this store and the customer service gauntlet over the phone is still as...

If I could give a 0 I absolutely would. I had the worst customer service experience I have had in quite a while at the Olive Branch location. I interacted with an assistant manager and she was terribly rude and unwilling to show any empathy. First off let me say that we have had an account since the 1980s when the company was named Cablevision so almost 40 years. The past few years our bill averaged about $300 per month. So over the years we have been loyal customers and never been late paying a bill. Recently Xfinity contacted me saying the equipment we had would soon be obsolete and needed to be replaced so I opted to have new boxes shipped to the house. There was information in the boxes directing me to turn the old equipment in at any Xfinity retail location. I even visited the Xfinity website where it clearly states that "anyone " can turn in old equipment. First off let me say that my mother is 87 years old and she suffers with dementia. She was recently relocated to a assisted living memory care facility. The account is in her name however I act as her POA. When I presented the old equipment the assistant manager scanned one of the boxes and asked "where is Jackie?" I explained that my mother is no longer able to conduct business and that I was the POA. She rudely asked "Where is the paperwork" which I didn't have. I didn't bring it because the website said I didn't need it. I explained to her that the website stated that anyone could turn in old equipment to which she replied, "well the website is wrong ". I guess that was my fault. She then dismissed me to a UPS store to turn in the equipment where they asked not one question????? I will say this ...... I will never in this lifetime give another red cent to Xfinity as long as I live. I will make sure everyone I know friends and family know how Xfinity treats its most loyal customers and encourage them to spend their hard earned money with people that truly value their business. Today there are so many...

Dear Brian L. Roberts – CEO of Xfinity/Comcast: Several weeks ago, I was dumb enough to trust your business sales representative (Derek Conville – the guy who has taken two 1-week vacations in the last month) and take Xfinity/Comcast services. So, a few weeks later, instead of the estimated $120/month he quoted me the bill is now suddenly $3,000 per year. Isn't that willful intent to defraud? Hey Brian, are you on crack or did you just fall and hit your head? This package does not have fancy TV – it has no TV at all. It’s cable and phone. Your customer representatives stated by phone that it would be about 45 days before my being able to terminate your services (adding another $400 to the bill). That’s $400 in billing on top of your already doubled rate. My tablet was activated three times in the last few weeks, but still has no data package (for which I am being charged). The tablet is a door stop without data. Your onsite store manager (I went to the Xfinity location - Ken-Bob is the Manager at 5338 Goodman Road in Olive Branch, MS - he would not take the equipment return - Xfinity equipment to an Xfinity store or provide a return address - is that just stupid or what ???) I can guarantee that this complaint will go the distance – The Rip-off Report, BBB, FTC, FBI (commerce across state lines - interstate fraud) and the Attorney General. You will become known nationwide. All of your equipment was returned by common carrier to the correct warehouse (I have the numbered receipts). One question – is it that you are actually in control of your Xfinity customer service representatives (who all seem to live in New Delhi and are not at all understandable) who do what you say (they say they are just following your policy), or are you not in control of your own Xfinity company and your representatives are dancing around care free making up their own policy decisions in a...