Nothing Bundt Cakes — Restaurant in Olive Branch

I’m from NM so I don’t know this area well (not an excuse), I was coming from Poplar Ave in Memphis to this location to pick up my order for my husband’s Bday, and not being familiar with the area I took a wrong turn going the opposite direction of the pick up location, and me not realizing they closed at 5 pm on Sun. I called and was told I’d have to pick up on Mon. due to closing in 10 min. Upset with only myself I called back to cancel the order and planned to seek an alternative but fortunately I was blessed to speak with Keonna who was very polite and considerate, she went above and beyond (didn’t even ask for specifics) and being I had prepaid and was not far from the bakery she was considerate enough to allow for me to still pickup my order(arrived at 5:05 pm).

Thank you so much Keonna for your consideration and great customer service. My husband was able to enjoy his birthday and bundtinis and very well pleased. I can honestly say with pride that Chick-Fil-A isn’t the only business providing great service in Olive Branch, MS. I am highly satisfied and without hesitation I recommend this location for the service alone... just...

Cakes are great but customer service is awful..... will buy in east memphis from now on. Had bad experience but gave it another try today. Called in order (bc of previous bad experience) at 1:00 for pick up at 4:00. Got there at 4:00 waited 10 minutes while they told me "looking". It is one small cake wrapped so shouldn't have been hard. Girl comes back out and says they are making it now will be few more minutes. I said I called in for this reason so don't have to wait etc. her response "I don't know" and walked away. No apology, no nothing. I left with no cake and drove to east memphis as will for now on. Owner / mgmt needs to do some serious customer service training and come up with better system than what have with girl taking orders on post it while in line, etc as past experience was as no one seems to know who / what is for anyone and you have store full of people standing around.

Other reviews note poor customer service so clearly there...

So I ordered a birthday cake 1.5 weeks ago for my daughter from Wal Mart. I got an email Thursday(was supposed to pick it up Saturday morning) saying all or part of my order was cancelled at Wal Mart. I didn’t call. I went up there and stood at the counter 15 minutes until the manager showed up. I told her what happened. She called the cake decorator who said she didn’t have the set up for a two tier. The manager got her told about it. She said she had just asked her if she was caught up on her cakes and she said yes….lies of course. She said she’d escalate it because it was inexcusable. She asked if I wanted my cupcakes. I said no. I called Nuthin Bundt Cakes and was told “We got you”. I had a two tier decorated birthday Bundt cake in 30 minutes. Thanks Nuthin Bundt cakes. Wal Mart…you’ve gotten big and uncaring. Do better. Nuthin Bundt Cake you are a life...