The Home Depot — Local services in Olympia

What is the point of ordering online? We orderd (2) online orders in past 2 weeks; . Both orders consumed 4 pallets total. 1ST ORDER 3/21/22: The wait time was ridiculous. Theres only 1 certified forklift operator for the entire store. Had to wait as nobody knew where our order was. The front desk people seemed very overwhelmed and acted inconvenient having to print the ticket and contact the loader. When we finally did find our order, it wasn't tagged by order number or name, so we were all just going off the count and product on the pallets. The forklift operator that we waited an hour for did not know how to load 2 pallets onto our trailer. My husband and a new employee had to guide him and tell him some maneuver techniques so he could perform the job. The forklift driver accidentally lifted our trailer off the ground about 2ft. No damage that we were aware of. I was not impressed by his skills. All in all it was 2 hours to load our online order which consists of two pallets onto our trailer. 2ND ONLINE ORDER: 3/27/22, ordered 765 fence pickets, 2 pallets online. Received text and emails that they were ready. When we got there, nobody could find the order, we had to manually load 250 pickets ourselves and wait while they got another pallet ready. The forklift driver even more scary this time. It took him 30 minutes of scratching head and stopping and going 1 to 2 ft back and forth as he was trying to get pallet off another pallet. Looked like as if I were to do it first time, it looked completely unprofessional and very dangerous. I have a video but won't let me upload it. We don't think he's ever lifted a pallet that was high up before, very jerky and other employee with flag seemed very nervous as he was not sure what to do and was looking around alot and scratching his head too.. we thought we were going to bear witness to horrible accident. This time 2.3 hours. It seems to me this could be a potential liability to the right person to have to manually load a product when online order says in print, ready for pickup. As far as customer service goes,, I hope the supervisors, managers and owners of this store can invest in a moral boost, the quality of customer service is not what id expect from a well known box store.. very disappointing. Employees look tired,, act very grumpy,, rude and seem like they don't want to be there. We do not recommend large orders, even online orders. I thought a big box store could handle it, but not this one. Maybe better luck to someone else but we will try...

Worst HD employee I have ever encountered in more than 20 years!

First my husband walked out of the aisle because he got frustrated with the fact that we had to re explain what kind of wire we needed like 5+ times. At some point when do you call someone who has more understanding to actually help the customer? By the way... He was the SECOND employee already because the 1st didn't have ANY understanding of the cables (Gauge size, number of hots and ground etc), just how to cut them.

As soon as my husband left the aisle I grabbed our cart and began to walk away frustrated as well and I muttered to myself that it would have been nice to know 10 minutes ago that they didn't have what we were looking for. This apparently set him off as he turned around to yell down the aisle at me "You are rude!"

When I asked for his name he taunted me "My name is Bob, call the manager" while thumbing his apron at me. The 1st employee said "I don't know how to call the manager" in response to my request.

After I walked up to the Service Desk to report this, he followed and began to try to move my cart telling me I can't have it where it was (next to other items I was looking at). When I asked him to leave me alone and walk around the other way he said "I'm glad I'm not married to you!"

The only saving grace to the whole situation was the MOD Jacob. He listened to our concerns, allowed us to vent and calm down, then proceeded to be very helpful in making sure we got exactly what we needed for our project. He even stated that we seemed like "nice, reasonable people" after we were working with him. Of course anyone who is treated disrespectfully for no reason will be frustrated and upset.

TLDR: After talking it through, we believe the HD employee was trying to cause a situation that would get him fired so he could collect unemployment.

P.S. The picture shows him putting his hands on my cart to move it without permission as I was standing there, and you can clearly see that I am not blocking anything as it was pushed up against the rack and he has more than enough space to...

I can not stand that they make you feel like you're not wanted from 30 minutes before they close, complete with PA announcements so that no matter where in the store you are, you're aware that they are going to be late for the birth of their child or something. What happened to customer service?? Any retail business I have worked, managed or owned would have to wait until the last customer was out of the store before any restocking, deep cleaning or machinery was brought out. We certainly would never announce over the loudspeakers that it was time to usher customers out of whatever deprmentmebt they were in and direct then to a register

With the internet taking over retail markets I can't believe that these people are actually not picking up on the fact that they will be soon replaced with robotic and automated units. Machines are emotionless, do not call in sick and more importantly to any business owner, do not require a salary. I however, still want to be able to ask a human being any question I may have since, one way or the other, it would be answered with emotion, some level of knowledge and if I am lucky enough, with a passion for the product, business or service the employee loved.

Please be considerate and realize that there are people who work funky hours and sometimes stroll in a little before closing. My advise to you, until the last customer has left your department, greet them enthusiastly, ask if you can assist them and finaly, thank them for allowing you the opportunity to...