Xfinity Store by Comcast — Local services in Olympia

I’m not usually one to leave reviews at all, but Xfinity has been one of the most frustrating companies I’ve ever dealt with.

I want to start with the fact that the people I’ve talked to in-person/in the store in Olympia were awesome and kind. But unfortunately, any other interaction I’ve had with Xfinity over the phone has been a complete nightmare.

I started using Xfinity in August of 2023. I was moving out of WA in June of 2025. I called to cancel my account because the area I was moving to did not have Xfinity services and I had been off-put by the previous communications and customer service I’ve experienced with Xfinity.

When I called to cancel, the lady I spoke to was demanding that I transfer my service and that I was unable to cancel. She said I was “in a contract”. I repeatedly asked when my contract was over, and she refused to answer. She was diverting - telling me I had no other option other than to transfer the service to another location or to a friend. She even insisting on me doing a 3 way call with my old roommate who needed WiFi for her new apartment to transfer my service to her. I had to ask at least 5 or 6 times WHEN my contact was over. I was willing to pay an early termination fee is needed. She finally admits that my contact is over the DAY AFTER I was requesting to terminate service… So, I then requested to cancel service for July 1st 2025 instead of June 30th 2025… It was ridiculous. She was rude, still continuing to haggle me, trying to get me to get on their phone plan, asking me where I’m moving, demanding I switch my family’s WiFi to them (in a state that doesn’t have Xfinity?)… It was exhausting 30 minuet phone call that should’ve only taken 5-10 minuets.

I finally get my service canceled. I then go to return my equipment and ensure all is paid. They were super helpful in person, let me return my equipment and ensure me my service was all fully paid and scheduled to end at the beginning of July.

I have since received messages confirming my service being canceled and also confirming my final payment. Since then, I have received messages stating I have additional balances to pay. I go online, and it says I’m all paid up… I have done this repeatedly where it says I have NOTHING to pay. But I am now receiving messages that my “outstanding balance” was sent to collections.

I have always paid everything I’ve owed on time or early. Long story short — If you want an internet provider that offers you price transparency, good service and respectful communication that values your business over their desperate financial gain, then stay far away from Xfinity. This has been the most frustrating experience, and all for WiFi that worked maybe half...

Predatory sale team - I walk in to return extra equipment they sent. The lead asked me to take a seat to look into my account and said 9 out of 10 times I will get a better deal. He said he could get me faster internet for the same price I was currently paying, ofcourse I agreed! but I didnt know I had to pay for the upgraded equipment which put me at $30 more a month than I was already paying. I knew I had 30 days to return the deal to the original plan, but the department that deals with essentials said I would have to wait 90-days without service to re-apply. I felt like this could have been easily fixed, but they seem to enjoy my frustration. They never disclosed that I would have to wait 90-days to re-apply. They didnt mean to do that, but then they refused to fix it, which proves they were conniving with bad faith, abuse of power, using the "laws of the system" as a pretext to refuse my reinstatement, Gaslighting, manipulating, they tried to make me doubt my own perception of events to deny any wrong doing, practicing in Constructive dismissal - made working conditions so intolerable that the I was forced to surrender. Their actions are secretive and deceptive, designed to harm without being easily detected. I feel unheard and unseen with quiet resentment, anger, loss of trust, betrayal, confusion, injustice, grief, shame, humiliation, sadness, stress and anxiety for an extra $30 a month and commission for promotion. 1/23/25 UPDATE Xfinity Care team tried to help, they tried but couldnt revert what had already been done by the sales team. I asked to speak with a supervisor, they said sorry. I dont know what else to do. I think they just got...

I would give ZERO stars if possible!!! I went to this Olympia location yesterday to return 2 outdated boxes that no longer supported ON DEMAND etc. After an almost hour wait time, I told the employee I was going to cancel my "cable only" service and use Fubo if she couldn't give me a better deal with the same exact channels explaining to her one of my main reasons for having cable was watching the Seattle Mariners. She came up with $116.15 per month which was down from my $179.79 per month so I decided to proceed, this time with only one cable box. She told me all I had to do was connect the new box and would NOT need to call Xfinity which I despise doing. So today I had my son hook up my box and it said my account didn't show this cable box. We tried all different ways to get it to work but had to call the displayed 866 number for assistance. So after finally getting through to customer service, they said Olympia had activated one of the old boxes I returned instead of the new one. This employee on the phone activated my new box so I assumed all was good. A few hours later I realized I couldn't watch ROOT or other channels without a subscription... these were channels I had with my previous package which were promised to me by the Olympia employee. So I had to call the 866 number again, which took forever. This employee said I needed to add subscriptions for these channels with my service now totaling $144.11. So Fubo would be a way better choice!!! Comcast is a...