Brewery City Pizza West Olympia — Restaurant in Olympia

We had planned a birthday dinner for my husband at this brewery city location due to its proximity to the mall theater. I called a week before and was told they don't except reservations as a policy but that they could accommodate a 15 people group it would just be first come first serve. We went for dinner last night and had a horrible experience. They took 45 minutes to replace 2 mountain dews that had no syrup the 1st time and 15 minutes to get a water when everyone else was getting drinks. They seemed to only have one waitress assigned to our table despite the restaurant not being busy. They didn't have enough silverware sets prepared. It took over an hour for a couple in our group to get their food. Their plates including their children's plates were too hot to even touch and appeared the food had been sitting on warmers and was forgotten about. Even spare plates were very hot to touch. I talked to the manager and he had no regard for our experience and told me that they discourage large parties and that I should have expected this with a large party. He was rude, unprofessional, and made it clear he didn't want our business despite the large amount of money we were spending that night at his restaurant. He even said his waitress was in tears in the back even though we were not rude to her. Despite the waitress taking our orders by couple they seemed to struggle and took 20 minutes to split our checks and another 10 minutes to process them and return our cards. I had to get up to ask for stuff such as to go boxes. We were there 2 hours and 20 minutes before our movie 5 minutes away was supposed to start and due to the restaurant's service and taking an hour to deliver a meal we were late for our movie. We have had good experiences at the Lacey & Tumwater locations which is why we picked this place to celebrate my husband's birthday. This was a very disappointing experience and uncomfortable. In my experience restaurants have made it clear at the beginning when they don't accommodate large parties, can't split checks, or charge gratuity for a large party. None of those things were communicated and then we were made to feel uncomfortable, shamed, and unwanted when the experience we were receiving was negative all due to the size of our party that they had chose to accept and seat. We will not return to this...

As a longtime patron of Brewery City Pizza, I've recently found myself grappling with a moral dilemma that has left a sour taste in my mouth. My decision to dine at Brewery City Pizza was initially fueled by the warmth of friendship, as a close friend had found employment there. However, my loyalty has been tested by the company's recent decision to outsource their delivery services to DoorDash, effectively eliminating the jobs of dedicated drivers like my friend.

This shift in business strategy not only affects the livelihood of individuals like my friend but also strikes a chord with me on a deeply personal level. I can't help but reminisce about my grandparents, who, in their unwavering kindness, always tipped their delivery boy generously. Their act of appreciation was not just about compensating for a service rendered but a gesture of respect for hard work and dedication.

Now, as I contemplate ordering from Brewery City Pizza, I can't shake the feeling of discomfort and disappointment. It feels disrespectful to disregard the years of tradition and values instilled by my grandparents, who taught me the importance of acknowledging and supporting those who work tirelessly to serve us.

While I understand the allure of streamlining operations and embracing technological advancements, I can't help but feel a pang of sadness knowing that the human element, the personal connection forged between customer and driver, has been sacrificed in the name of efficiency.

As much as I once enjoyed the taste of Brewery City Pizza's offerings, I find myself unable to continue supporting a company that prioritizes profit margins over the well-being of its employees and the values that once made it a cherished dining destination. Until Brewery City Pizza reevaluates its priorities and reinstates the dignity of its workforce, I, regrettably, must bid farewell to a once-beloved...

First I want to point out, that I have never physically been to this location. It has been my job to provide a large quantity of good food to very hungry people on several occasions and I know that the team likes Brewery City pizza best. So I order here when I want to up the value of the food provided.

Each occasion has been an order and delivery. The order is large, so I always call a couple of days in advance, and they have never failed me. It can't be out of loyalty, because this is not a regular occurrence.

I called at what I hoped was a good time, but made it clear that if it wasn't they could call me back, or let me know when a better time to call was. They asked if they could call me back later after the lunch rush. Of course, and you know what...they did.

I placed the order, there was a little concern with the time line, but I was assured they could make it happen. And they did! (they always do). The driver was not only on time but in/out with minutes to spare and to much applause and appreciation. Further more, the driver's care for making sure to not put the bags on surfaces that people would be eating on, making sure everything was where we needed it to be, was perfectly on point, and professional. There is always more than a sufficient amount of food, and I am praised with compliments of the high standard, everything tasting great etc. - they make me look good to my team! So, I don't know what it is like at the actual location, but my experience, is they are 5 star all the way, in quality, value, service and...