Yale New Haven Health Urgent Care Orange — Local services in Orange

Terrible experience with doctor Kate Krempasky. I will never go back there, I regret whatever amount of money I will end up paying to this doctor just to get humiliated by her. The front desk staff, the nurse and the medical student were very nice and friendly. I went there this morning because I felt very bad, with horrible cough that’s keeping me up all night, congested nose and my throat feels tight, like there is some mucus building up. They had me waiting over an hour, I was the third patient, only 2 people before me, that’s ok, it happens. The nurse asked me if I was ok with the medical student joining the doctor for the check up, I said that was ok, more waiting. Finally the medical student comes in alone and does the check up on her own, not the doctor, but she is very nice and thorough, when she is done she leaves and I wait some more time. Dr. Krempasky finally comes in (only for 5-6 minutes) and she asks me “did you like my student?” I said “yes, she was very nice”. Then she tells me that she is gonna give me a prescription for antibiotics but to wait a couple of days to see if I get better, but if I don’t, then to get the antibiotics and take them, I told them both I have a history of pneumonia; she told me to just wait and see. She is clearly rushing, then Dr. Krempasky, asked me if there is anything else I needed, so I tell her if she can give me a cough medicine because I have episodes when the cough gets pretty bad, and specially at night because it is keeping me awake, and the over the counter med I’m taking (NyQuil) is not really helping. She tells me in a very condescending and rude tone that she doesn’t prescribe narcotics, and “the last thing we need is an opioid addiction, so only over the counter! There is no easy fix!!” I was “hmmm that’s not what I meant, I had cough meds and an inhaler that helped a lot with my cough in the past that my doctors at Yale prescribed, I don’t remember the name but they were not opioids. She responds “well, we are here until 8pm in case you remember the name”. I get that maybe some people ask for these kind of meds, and put physicians in an awkward position, but I do not agree with a doctor prejudging, speaking in such a condescending and rude tone, and to top it all without checking the patient herself and after only taking 5 minutes to speak with the patient, sorry but that is not acceptable. Horrible experience, never coming back. Such a...

On December 9, 2023, I visited Physician One in Orange Connecticut.This was my first visit, and I was very impressed with the service that the staff provided.

Apart from two of my specialty doctors, I have not had such a wonderful medical experience in years. The nurse/associate at the front desk was so warm, and patient, even when I had to make a few trips to my car. She made me feel that she was interested in my current problem, and seemed delighted to be able to help. The second nurse I saw who took my vitals, was very professional, friendly and made me feel at ease.

My ultimate experience with my doctor/APRN, (not sure which) Kate, if I recall, put the icing on the cake. While she was very professional and respectful, she also showed that she was genuinely interested in me. She listened intently when I spoke with her, and was very understanding when I explained the reason for my visit. In short while we were laughing and chatting like old friends. She made me feel that she valued me as a patient. I must also comment on the cleanliness of the practice. I am extremely happy that I chose Physician One in Orange for my medical needs that day.

If I were to rate my visit, I would give the practice ten out of ten. The only regret I feel is that I am unable to have the medical practitioners of Physician One as my personal doctors. I will happily recommend Physician One in Orange Connecticut to anyone who values and would like to experience good, caring and...

I usually don’t write reviews, but this urgent care deserves nothing but outstanding reviews and I can 100% recommend it to anyone looking for quality care, as well as professional and super friendly medical stuff. I had bad swelling in my ring finger due to an an allergic reaction with a new ring and couldn’t get my engagement and wedding ring off myself. I tried every method I could find at home, but nothing worked, so I mentally prepared myself that the rings need to be cut off and understandable was very sad about this. When I entered the urgent care on a Sunday right at 9AM when they opened and told them that my finger was starting to throb and felt like it’s numbing, they immediately waved me through to the back, so I could be seen by the Dr. right away. That’s when I was met with such heartfelt compassion for their patients and the Dr. and Nurse tried for 45 minutes everything they possibly could do to get the rings off, without having to cut them and when they finally came off I was so relieved and all of them were cheering with me. I’m so grateful to the whole team for being so compassionate and professional, they guided me through the pain of pulling the rings off and didn’t loose their willpower to help me, when they could’ve just cut them off and had me out of there in a couple of minutes instead. With all the excitement I completely forgot to ask their names, but thank you so much to the Dr. and her medical team! All of you are...