China Pavilion — Restaurant in Orange

I have been a steady customer for over 20 years and have always experienced great service for both dining in and take out. The day before Thanksgiving I made a purchase for take out of food almost costing $200. The General TSOS chicken was so spicy that nobody could consume it. The day after Thanksgiving I made a respectful call to China Pavilion to express my concern. To my amazement, the representative stated to me that they changed the recipe and we just need to deal with it. I attempted once again to explain that I spent over $50 just in General Tso’ chicken that can’t be eaten and again the representative responded that they changed the recipe and nothing can be done to rectify the situation. The phone call lasted approximately 3 minutes until the representative hung up on me. I’m assuming that China Pavilion must be under new management because they have always put customers first. I and my family will no longer patronize this unprofessional business. I hope that others review this post so that they will be aware of rude and disrespectful representatives of China Pavilion. ...

First, I want to say that I haven't eaten at China Pavilion. I was however having a children's birthday party a couple of doors down. When it came time to cut the birthday cake and serve it to my guests I found that I did not have any forks. Without any other options I canvased the area and noticed that China Pavilion was close. I had to swallow my pride and walk in and ask if there was a way that I could purchase some plastic wear from them for my guests. I suggested even just leaving a tip. The gentleman at the front desk said that was unnecessary and asked me how many I needed. He would not take any money in return. I would say the service in this restaurant is awesome. And I definitely will be going to China Pavilion in the future for a meal. The customer service has to be amazing if they helped me out and I wasn't...

SOOOOO DISAPPOINTED. We decided to splurge as China Pavilion’s pricing is close to double our regular place and their quality always exceeded expectations. Not at all this time. ☹️ our spring rolls ended up being shrimp rolls, the beef teriyaki was sliced so thin it was crispy & burnt, the generals chicken had no flavor and strange texture, barely any seafood in the hot & sour seafood soup, even the cookies were soft & stale. Our garbage can was happy. The only redeeming quality was the Fried Rice which maintained its consistent quality and taste. When we called to complain, they basically didn’t want to hear us. We won’t stray again from our regular place. Save yourself some time, aggregation and money -...