GameStop — Local services in Oregon

My dad was in the plaza & decided to kill time so stopped in wasn’t interested in buying anything on the 19th of Jan. 2019. Nick helped out dad great salesman because he got my dad to purchase a new Disney deluxe game not even out but he knew it was gonna be a good game! So my dad paid for it ($85.79) for his granddaughter for Valentine’s Day! He said when it comes in we’ll call & you have 48hrs to pick it up. My dad (the customer)been calling them askin if it’s in even had me call. They politely said no we don’t see anything. As you see Valentine’s is right around the corner & dad called and spoke with micheal (dad had him on speaker) as I was listening to the way he was talking to my dad, I as a manager of 13 yrs know that is No way to speak to a customer. He was very rude and not letting my dad speak. He said no receipt I can’t help you. (Dad found receipt)Now I know you can pull up a name or even go into the system to find a customer or call someone above you if you can’t figure it out. What upset me is my dad gave them his business number they claimed they called & turned around sold my dads game. He then offered to give my dads money back or give him the reg.game(not the deluxe which he paid for) & pay him back the difference. I asked him could he call another location & transfer it he started getting aggravated & said I’m busy with customers/register. Umm that’s what you get paid for ! I myself know multi-tasking is a must especially if your a manager ! I would never allow a customer to leave my store unhappy! Eventually we got 1 transferred and they forgot to mail a peice of the game . My dad ,myself or any family/friend Will no longer bring our business there...If I could give this location “0” stars I would. & you definitely need to retrain micheal about his customer service skills or he needs to find a different job if this don’t suit him ,very unprofessional the way he speaks to customers. Remember without us you wouldn’t...

Staff at this location are always very nice and they go out of their way to give advice or helpful knowledge. I don't think I've ever had a bad game stop experience at this store ever.

The only annoyance with game stop is when they are putting used items into the system, not all employees are careful to pay attention to detail. But this is an issue that could happen at any game stop, im not referring to this specific Navarre store regarding this complaint. We were looking for a left blue joy con once, and a store in michigan said they had it according to their online inventory. Come to find out, it was grey, not blue, and we had drove 45 min out to that particular store to find that specific controller. Needless to say it was very frustrating. They said it must have been some employee that was careless entering info.

It may not be the best place to sell your used items. If you can its better to sell on your own, you'll get more cash for your stuff. But buying wise, they almost always have what I need, so i recommend...

Sales associates/managers are rude as hell especially when youre on the phone needing information. I was trying to figure out why a game was NOT included in the case that i bought for a christmas gift and the associate said that they wanted to help me, but were apparently the only one working and they had too many customers in the store to help me. They also claimed that they need to "take time to research" my particular game to figure it out. Now im out $100 since the game was opened and cant be returned. Really really unprofessional. If you're that slammed ESPECIALLY for the holidays you should call in more associates. Plus you should know your information to help others since it's within the job description. Work on your...