All American Pool-N-Patio Inc. — Local services in Orlando

Pool service is the WORST!! It's unfortunate the retail part of the story is connected but separate from the service side. Retail is helpful and knowledgeable. Service side is TERRIBLE. The pool was crystal clear when when hired this service. After having them for 2 weeks the pool did not look as clean as it was when we cleaned the pool ourselves once a week. Week 3 I inspected the work right after the pool was "cleaned." Below you will find a check list of what was "done." First the job was incomplete. Cleaning a pool properly requires weekly filter cleaning and vacuuming but this was not done. The filter was "checked" as pictured below it is filthy, if he actually checked he would have seen it should have been cleaned. According to the check list the pool was skimmed, but there was a lot of debris left floating around. Cleaning the pump basket is checked off. As pictured, clearly that wasn't done. I went straight the physical location. The retail side and service side are separate. There wasn't anyone from the service side available to talk to. I wrote down my name, address and phone asking to have someone call me. Even after calling them and leaving messages 2 more times no one ever called back to address my complaint. Not even a week after the pool was "cleaned" it turned green. Pool service is a complete waste of money. After only 1 month we cancelled...

My pool is….ALIVE!!! For years it has just sort of eek-ed by and I’ve dabbled with helping it out. This year I decided to stop playing and get it all straightened out. Mike came out and - lo and behold - I had a cracked pipe that had been the unknown issue! He replaced my skimmer (the equivalent to open heart surgery for a pool) and taught me that I had an unconnected port for my cleaner (that he plumbed) and lifted my entire unit on to a safe concrete block. He was helpful and did great work. And, when letting someone on your property, their being professional is imperative, and I was very comfortable trusting Mike at the house. He was also very intentional to be safe and keep the work site clean, which is an “above and beyond” that is meaningful. I’m pleased with the cost for getting what is, in many ways, a new system and for what was, honestly, a huge amount of work. Most importantly, for the first time in years, my pool looks and is running great! Shop local, shop Conway, ask for Mike. ;) Thanks...

We had them come out to give us a quote and were astonished at how expensive the quote was for our pool, at least $40 higher per month than other companies that we used in the past. We threw out the quote and just didn't give it another thought. I let my puppy out in the back yard this evening and when I went to let her inside she was gone. All American Pool N Patio decided to leave our fence open when they left and our pup was gone. Luckily we were able to find her, but that all could have been avoided if they could close a fence. We were also robbed last year and the fact that this pool company can't even close a fence when they leave irritates me so much. I am furious just thinking what could have happened to my pup this evening when she ran out. If they can't leave the home as secure as they found it, then they certainly don't need my business or my money especially when it's well above quotes from other...