Geek Squad — Local services in Orlando

I haven't shopped at Best Buy or used geek squad in a while and now I remember why. I purchased an Alienware monitor for graphics work and was skeptical bc there were reviews of dead pixels and screens going black. Well, my screen went black. My laptop was recognizing an external display but monitor screen totally black. I bought the 4 year protection plan so I brought the monitor in to geek squad and they refused to send it in under my warranty bc there was a tiny crack on the very edge of the monitor. I had never even noticed it, and probably happened while I was transporting the monitor to geek squad bc I've never moved that monitor off my desk. If that's what caused a $700 monitor to break then fine I'll take it up with Alienware. But the geeks refused to even send it in and just argued with me for an hour about how any physical damage basically negates the protection plan. Every time I've used Greek squad it's been a terrible experience. I don't think they once actually fixed...

I came to try to fix my laptop, they were very helpful and ready to look at it but they noticed it was a refurbished computer and were unable to fix it. They gave me instructions on how to contact HP to assist with fixing the problem which was very nice. However, during the process I had called my mom just to see her opinion on how much these kind of fixes average at and while I was doing that I overheard the female employee joking to her coworker that “I was calling my daddy to ask for more money” I would appreciate it if these jokes made at my expense would’ve been made after I left. Other than that...

Went for a specific issue the website suggests they provide with pricing and appointment scheduling, the representative pretended they didn't provide said service and gave a non-apology on arrival. Double-checked with the Waterford Best Buy, which told me that the East Colonial location DOES provide mobile battery replacements. Lazy...