Neiman Marcus — Local services in Orlando

Dear Neiman Marcus Customer Service,

If I could give a ZERO STAR I would! I am writing to express my extreme disappointment and frustration with the treatment I received at your store this past Saturday evening, January 13, 2024. On that day, I visited your store with the intention of returning a handbag that I had purchased within the allotted return time period. To my shock and dismay, I was met with an appalling display of unprofessional behavior from your management team and employees.

I initially sent my 20year old daughter in to return the handbag while I waited in the car. She was kindly embarrassed by several members of your staff, stating that the Handbag had been worn. Once i was informed of this, I decided to park and handle the situation myself. Upon my arrival at the store, I proceeded to the customer service desk to return the handbag, which had not been worn or taken out of its packaging since the time of purchase. However, instead of being assisted in a respectful and courteous manner, I was accused by your management team of wearing the handbag and attempting to return it dishonestly.

The entire team, in front of my daughter and other customers, proceeded to openly accuse me of lying and wearing the item, despite my repeated assertions of the bag's unworn condition. This unfounded and humiliating treatment was further exacerbated by the unprofessional conduct of several employees who stood around, whispering and casting judgment, adding to the distressing and degrading nature of the situation.

As a loyal customer of Neiman Marcus, I have always valued the high standards of customer service and professionalism that your company represents. However, the treatment I received during this incident was not only disrespectful but also deeply hurtful and unjust. The baseless accusations and lack of respect shown to me and my daughter have left a lasting negative impression, and I am appalled by the complete disregard for customer care and dignity.

I urge Neiman Marcus to take immediate and appropriate action to address this matter and ensure that such unprofessional behavior and mistreatment of customers does not occur in the future. Basically, I stood with a senior management team who repeatedly told me the bag had been worn. I urge NM to look back at your cameras on the date the handbag was purchased and see how there was no tag on the bag. The guy went to find a tag for the bag and placed in the side pocket inside the purse.

I sincerely hope that Neiman Marcus takes this matter seriously and upholds the values of integrity and customer service that are central to your brand. I trust that you will investigate this incident thoroughly and take the necessary measures to prevent similar occurrences in the future.

I’m more concerned that this never happens to my daughter or anyone else in the future. Btw the senior manager decided to accept the return, after I was adament and wasn’t accepting a refusal on the return as the handbag was sold to me just as I returned it. Yet, I’m still disappointed in the way the staff and senior management handled the...

Customer service is selective at this location primarily at the entrance leading into the mall, not entering from outside of the parking lot. I had to return a new unopened Xerjoff fragrance because it smelled quite different later on that day on my skin. Therefore, I returned the unopened bottle the next morning. I wanted to exchange it for a Parfums de Marly fragrance that I also liked. The floor lead who was all smiles with me at the time of purchase was not upon the exchange and refused to complete the transaction. She did not even listen to the rep. to understand what needed to be done. SHe quickly said that she was busy with other customers at the Parfums de Marly counter. However, she was not the representative for the PDM counter. The rep, was already there assisting the customers-who did not purchase anything may I add. I had to wait for someone to return the fragrance for me because I no longer wanted to purchase anything. I left after the return was completed and went to Blooming Dale's at the Mall of Millenia-the same Mall and purchased a perfume there. I was treated like a Queen there, and smelled the fragrance there that I needed to smell. I wish that I had walked up to customer service at Neiman's to file a complaint on the rep that was extremely rude, but I usually purchase fragrances there or online and didn't want to cause attention bc the other ladies are absolutely sweet. However, the lead is and was not. I now travel to Miami and purchase there and smell, local boutiques, and order online. All just bc of that terrible experience. There were a lot of people around that watched her behavior, heard her, and saw that she was not busy-she was speaking to the PDM rep and the two white women that were there- her co-worker kept apologizing for her Unprofessional Behavior. Unacceptable- I am sure this is all on Camera as...

As a former makeup artist for Chanel, I have worked in many high-end retailers like Saks. While I no longer work in the beauty industry, it is still one of my passions.

Lately, I have been mostly buying online, but after many years of no longer using Chanel products, I have decided to switch some of my products back to Chanel. So, I went into the store because there were a few things I wanted to try out before buying. And there were a few things I already knew I wanted. My intention that day was to make a big purchase, basically updating my whole skincare routine with Chanel.

However, the person at the Chanel counter basically ignored me. I tried to get her attention, and she just ignored me. It was just as the store opened so it wasn't busy at all. In fact, I was the only person in the beauty department at that time.

When she finally came over she didnt even say anything, didnt introduce herself or anything. NOTHING. Having worked in the industry, the relationships you create with customers is how you build your sales. Especially in this day and age, where we can go anywhere (there are three places in this mall that carry Chanel in fact), or we have the option to purchase on line. So its very important to establish a good relationship with customers.

I didnt get her name, but this SA had such an attitude. I decided because she was so useless in helping me that I would just get what I know I needed and go somewhere else to try the things I wanted to play with.

This SA needs to drop her attitude, she only works in a retail shop. If she is that unhappy in her job, she should go do something else. Literally the whole transaction she never said a word to me.

I will get the rest of the products I wanted from another retailer or online direct...