Royal Auto Repair — Local services in Orlando

I had an incredibly unsettling encounter at this auto shop. Despite booking an appointment and arriving promptly, I was met with hostility and aggression from the owner. Despite confirming my appointment, I was informed that there were no available slots, and I can go ahead and cancel my Groupon voucher, the situation escalated quickly. The owner's demeanor was confrontational, and I was subjected to verbal abuse and even threats involving a gun. This behavior is utterly unacceptable and has left me feeling deeply concerned for my safety, and I had to leave after I tried to reason with him, but with no success. It's worth noting that many other reviews on Google echo my experience, yet the owner consistently denies servicing customers, and comment on the reviews with “I don’t recall servicing you!” which I find dishonest. I urge others to exercise caution when considering this establishment. Also, I have the entire encounter recorded on my dash-cam and I will be reporting this...

I purchased the Groupon a day before I wanted to redeem the oil change. I drove to the location listed online because I’m new to Orlando and need a regular mechanic, just to get familiar with the area. I introduced myself the owner has horrible customer service, he said his name is owner then told me his name is Antonio. I asked him how long is the wait he said because I didn’t call ahead he doesn’t know. I remained calm and asked him how many cars are about to be serviced. His response was 3 & to come back in 1 hour and 30 minutes. He’s very hostile & doesn’t know anything about running a successful business in America. I’m not sure where he’s from but he has no clue how to speak or understand English well & because of that I think that’s where his attitude & horrible customer service comes from. I wouldn’t suggest this place to anyone. This is obviously a bottom barrel location, owned by someone who has no clue what CUSTOMER SERVICE IS and needs to be relocated to...

I don’t understand how it’s a 4.2 star rating this was Honestly the worst experience I endure. I NEVER been thru this with any mechanics. First off not only did they overprice me for the issue but they had my car for 2 WEEKS sitting there! I LOST OUT ON MONEY FROM MY JOB. Without my car I couldn’t make it back & fourth to work which made me LOSE MY JOB.!! , they gave me back my car in a way worse condition not to mentioned the OWNER have a TERRIBLE ATTITUDE & kept on saying he’s put under pressure due to not having reliable mechanics & despite them finally fixing my car after 2 WEEKS LITERALLY he was still trying to get more money out of me ! His disregard the fact that I lost out on money from my job all he said was “ I’m sorry “ than had the audacity to ask for more money when I gave him $2500 already ….I WILL NOT RECOMMEND! Stick with the HISPANICS to fix ur car! TRUST ME ! IF I COULD GIVE IT 0 STARS I WOULD .. worse...