CVS — Local services in Orleans

(WRONG VACCINE!) It was one year after my first pneumonia vaccine so I called CVS, South Dennis, to ask if they have the second vaccine shot, PPSV-23. The lady looked at my record and said I need the PPSV-13 shot and they have it. I made an appointment and arrive to find out they do not have it. I called CVS in Orleans and they said they have it. The lady there looked up my record and said the it clearly states that I already had the PPSV-13 shot last year and that I need the PPSV-23 shot. That makes sense, that’s what I had written in my Calendar. I’m glad the the lady in Orleans was on the ball. CVS, Rt. 134, has a smart senior pharmacist. However, the other people there leave a lot...

As usual I was in a hurry and wanted to find what I was looking for and make the purchase and check out. It took a little longer for me to find what I wanted since the product space on the shelf was empty. I settled for the second-choice eye vitamin and went to checkout line. A customer was being helped ahead of me, but as I turned around another associate approached me offering check-out assistance. She brought me to the self-check-out and helped me to complete my transaction. I was very pleased with her helpfulness and cheerful manner. I told her I would be happy to take the survey when I got home. Thank you, CVS associates, in...

When I go in person to get my prescriptions, the staff are typically pleasant and efficient. I appreciate also the text messages reminding me to pick up my prescriptions once they have been filled and that they will call my doctor's office for me to get authorization for refills. However, I have been waiting on hold for over a half hour today to talk to someone to see if my order has been called in and I find that incredibly...