Damsel Dry Cleaners — Local services in Osage Beach

My husband and I are renewing our vows in July (2024) to celebrate our 30 years of marriage so I took my gown to Damsel Dry Cleaners for alterations. I received a call stating it was ready for pick up on Wednesday, May 22, 2024. I went in that day and tried it on to ensure it was at the length needed. I was highly disappointed almost to the point of tears. The bottom of the gown was all over the place. Anywhere from still touching the floor to 2 inches off the floor. The seamstress said, “you need zipped” and zipped me all the way up. Still no better. Then she said, “it hasn’t been pressed yet. It needs pressed.” When I wasn’t buying her excuses she implied I was fat by stating several times I need to eat salad. I asked if she was calling me fat and she didn’t answer. Another girl working there said, “don’t listen to her. You’re not fat. She’s like that.” The seamstress was fluffing my gown trying to make it appear better, but there was no use. She then told me, “Your hips are making the sides shorter.” Seriously! At no point did she take responsibility for the screw up. The other girl tried to call the manager who was not on site but couldn’t reach her. Another worker showed up and looked at my gown and said I could get different shoes with less heels. I took my gown home and cried and tried it on for my husband. I considered taking it to another seamstress to see if it was salvageable. A couple days later I decided to try to call the manager to see if she could stick around until 4:00 so I could swing in after work and try the gown on for her to see and possibly come up with some solution to fix it. She said, “I can’t. Any other day I would, but my son is getting married. I did all the decorations and I have to get things done.” She then starts talking about the Bulgarian (the seamstress) who is always rude, and people take what she says the wrong way. Mind you I had not brought up the seamstress to the manager and how awful she spoke to me. I then piped in and said, “yea, she implied I was fat.” The manager said,” she’s fat, let’s face it.” Really?! I asked if they could fix the gown or replace it and she said they had the scraps they cut off but didn’t think it would look nice to sew it back. She said they could make it to where it matches up with the shorter side. She said she will not replace it. I told her it would not look good and I don’t want that. I knew the second she started bad mouthing her own employee I was not going to get resolution for their incompetence. If you’re looking for rude, unprofessional, arrogant, ignorant, incompetent, complete lack of accountability…Damsel Dry Cleaners is the place to go. Never again will we use any of...

Damsel went above and beyond to get my son's suit cleaned and steamed in record time!! I brought it in Friday morning, on the long shot that I might be able to get it freshened up over the weekend. They found a way not only to get it dry cleaned and steamed, but to do it in just a few hours!! And at a VERY reasonable price!! Fast, friendly, personal service...I will definitely be back for all future dry cleaning 😁 Thank you, Damsel for helping my son look (and smell...

Couldn't be happier with the service I received. I brought our 6 year old boat carpets in without high expectations. They came out looking brand new! The price was fair, turnaround was quick, and service was friendly. Next time we need something cleaned I won't think twice about...