Ashley Outlet — Local services in Oshkosh

I usually don’t do bad reviews.So I moved into my new place no furniture, so I came into Ashley’s spent 3,000 had a problem afterwards with the order before the purchase on my bed set and sectional, we where having problems with the other half of the sectional being pushed out into mid April, I have nothing at the house so I couldn’t do that so the manger promised I would get half the sectional on my deliver date with everything else, so I continued with the purchase I was gonna back outta it and find another sectional but the store manger Kaleb in Oshkosh was like no worries I got this all set up for Sunday you’ll get everything besides that half of the sectional I was fine with that. Okay so deliver day comes & I’m at work my roommate calls me he says he the sectional isn’t on the truck. Also the bedframe is messed up. So I call on Sunday kaleb isn’t in the other manger answered it was a all day process but he noted for Kaleb to call me back about the sectional on Monday whitch I had to call back Kaleb never calls me back. So I had to throw in my pregnant girlfriend for them to do anything so they sent in a low volume box frame because the other one I had bought was messed up. He notes for Kaleb to call me back. About the sectional Kaleb never calls I had to call in the evening he say everything up for next Sunday he had it fulfillment outta Appleton. He said I’ll be calling you next Monday to talk about everything and go over everything he never calls me back so I called him and he seemed confused on why I was calling. The other manger I was dealing with deserves a promotion or something because he helped me way more and better than the own store manger. I thigggt I was gonna get a little refund on some of this or anything but nope just deal with the bad service. Will not be coming back to this place or my family or...

We bought 2 beautiful shelving units and a brand new specifically ordered brand new dining table and 4 chairs 6 weeks before we were to close in our house. Good thing the shelving units were put together so we could inspect them. We hadn’t heard from them on the table, so we called and I am thinking it wasn’t even ordered because of some line they gave us. The week of our house closing we went to pick the table up. We got it home and opened the box and the table top looked as if it had dropped in a corner. It was totally smashed and no damage to the box even. We called and they ordered a new one. We got the call the new one was in. We got there, and after dealing with a disgruntled employee who was thrashing the new table top around, we discovered the “new” table top was also damaged. So not inconvenienced once, but twice. We drove 45 minutes ONE WAY. And we have been in our new house for 2 weeks and are eating off TV trays. So they AGAIN were ordering a new top and would have it delivered this time. I was hesitant because the day they said they would deliver it is the day of my dad’s 70th bday party. The guy working said the way they deliver, we would more then likely be the morning deliveries. Well, here we are. No delivery and we have an hour drive to the party and it’s a half hour til the party starts. Will never buy from them again and will tell EVERYONE I know to not as...

My husband and I came in. Showed the guy working our photo we took as a screenshot for one of the couches we wanted to look at, he took us there immediately and had us out of there within 20 minutes, purchasing our new sectional. We were told it would take a little less than 2 weeks to have it delivered to our house. The delivery text told me I was the first house and that they would arrive at 7:42. I didn’t leave my house to drop my kids off at school because I was not going to be back in time to be home to let them in my house. Anyways, 7:42 rolls around, not there. Wasn’t a big deal. It wasn’t until 8:17 when they pulled into my driveway. So to say they were gonna be at my house in a half an hour from the time the text was sent to me, giving me a time of 7:42 annoyed me because I COULD have been back home from dropping my kids off.. Lastly, the two men that delivered my couch banged my front door hard into my drywall that there’s a massive indent, more pronounced than before, from them trying to bring the pieces in. So that was super frustrating. Otherwise, the men were friendly and fairly quick with bringing my pieces down to my basement for my family room. Would consider buying from here again...