Duluth Trading Company — Local services in Oshkosh

The clothes are good quality and I like the fit. However they way oversell the perceived value of their "No Bull Guarantee". Apparently it only covers workmanship for one year and nothing else. I'm not sure how my clothes would randomly fall apart. It's certainly not the no questions asked return/exchange program I was lead to believe it was. I understand if they can't do that just don't make it sound like that's what it is then.

When I looked on the website (at the time of staying this anyhow) the FAQ section says the following "Can I exchange the products I ordered? Yes! Within one year of purchase, an exchange can be made, subject to the same conditions that apply to all returns and exchanges. We provide free shipping both ways when exchanging for a different size or color." However, when I went into the store (within the year fine frame) I was told that infact I cannot exchange for a different size or color. The guarantee only applies to workmanship like a seam coming open or something like that.

Not only that but I discovered that some items I purchased were not registered to my account even though every time I make a purchase I ask to confirm that it will be put on my account. Some are some aren't. When I called customer support they said only web orders are added to your account. Not sure how about half of my in store orders got on there then but whatever. I was told in store that they would be added only to find out when I need it that they weren't... Not thrilled but what can I do. They told me today that I need to keep my receipts despite saying I didn't need to when I explicitly asked months ago when I made the purchase. In theory they could just look it up but that didn't work for me at least.

The staff are curtious, reasonable, and do their best to be helpful. The clothes are nice but considering the guarantee seems pretty much useless in my opinion are way overpriced. If you like the clothes and don't mind the price go for it, just don't count on the guarantee...

This place sells some of the most indestructible, versatile and utilitarian clothes you will find. I make an annual pilgrimage to this store to get more work pants (the flex fire hose are great for standing up to mill work long term). I want to stress that I do not need to replace any of the pants I have bought, because they do not need replacing, but to rotate new pairs in place of my old regular jeans. Hence the need to only go once per year. My most recent acquisition was a vest to help keep out the cold under my coat while snowblowing in the frigid negative temperatures here in Wisconsin's winter. Love it! Side note: Duluth Trading has a much more realistic availability of sizes for you to choose from. If you shop big and tall, you won't have a problem here. All of this is available on their site as well if you don't want to go to Oshkosh, but it's a great way to make sure everything fits and a can't miss for anyone with a more physical job...

We ordered (6) jackets on a Tuesday and paid $40 extra for them to be overnighted.... 6 days later (ok, we'll give em 5 days later due to the Thanksgiving holiday being in there) and still no jackets and no communication from the company!! I called and they gave me some ridiculous reasoning about my card not matching the shipping) online chat indicated they were on back order and the card didn't match shipping. I called back to cancel the order, again more rig-amore to deal with, everyone indicated their computers were glitching or some nonsense, the one gal I spoke to tried to tell me she couldn't cancel my order but "spoke to her supervisor" and was able to do so. Another 30+ minute phone call. So disappointed in the experience with Duluth Trading Company. We will never consider ordering from this company again. So...