Pizza Ranch — Restaurant in Oshkosh

The manager is very rude. He was condescending the second we walked in as a large family and I was asking about gluten free options. He acted like I was an inconvenience and was disrespectful. He basically threw the menu at me when I wasn't sure what kind of pizza I would like. There were not ingredients listed on the menu. When my pizza came, a gluten free BLT, it had marinara. I wasn't aware that this pizza had sauce and I usually stay away from sauce pizzas since it bothers my acid reflux. So when I went up and asked for it to be remade I was told I would have to pay for a new pizza. I wasn't very happy, as you can imagine. I said that I wasn't aware of the ingredients and that they should have the ingredients listed for future to avoid this type of scenario. He said it was my job to check the other menu ..mind you, this menu has gluten containing pizzas and items. I don't know why I would be looking at that menu ever. And I said that was ridiculous. The manager condescended me and told me I was the one being ridiculous asking for my pizza to be remade. I told him I just want to enjoy a meal with my family and we hardly eat out anyways. We haven't been to pizza ranch in about a year. He finally agreed to remake it. In a very bad attitude. I went back to our table in tears because of how this man spoke to me so rudely. My husband asked what had happened and I told him. On our way out, my husband decided to advocate for me since he saw how he treated me when we walked in and he had thrown the menu at me. Alejandro was prideful and disrespectful to my husband as well. Refusing to take our concerns (even though he agreed he threw the menu at me) and to hear them at all. He also wouldn't provide us with contact information for his upper management. It was the worst experience we have ever had and we probably...

Bit into a piece of chicken, blood dripping on my plate. I tell the waitress. She comes back and says her manager says the chicken was temped out perfectly. I immediately asked to see the manager. His name is Alejandro and he is the manager at the Oshkosh Pizza Ranch so everyone knows who they are dealing with. He comes out and says that his cook took the chicken temps and they read correctly. I said you do know that chicken can temp out inaccurately when the grease needs to be changed. He insisted that wasn’t the case. I then asked him if he would be okay with chicken dripping blood on his plate as he eats. He gave us a $5 coupon after we spent $50 on our whole meal. Alejandro says he is the GM because I want to know who his boss is. So tomorrow I will be contacting corporate about the level of concern Alejandro has as a manager. Serving bloody chicken is dangerous. That’s why when cooking fried chicken, you don’t take a temperature in just one place. You temp it from a couple of places just to assure it is done all the way through. For as much chicken that is fried at pizza ranch, the grease should be changed a few times a week. Obviously someone isn’t because I wouldn’t of had blood on my plate from undercooked chicken. And I also...

As far as a small(ish) buffet is concerned, this place is very good, overall. The chicken (especially the dark meat) was very tender and juicy, and the skin had a good flavor. Most everything else on the chicken buffet was what I expected -- so-so, but by no means bad (mushy stuffing, what I'm assuming is flaked mashed potato with jarred/canned gravy, somewhat hard biscuits, etc.). The pizza was also pretty good and I really appreciated that they asked you what flavor your favorite was so they could bring that kind out. The service, though, was nothing short of wonderful; I was very impressed by how frequently someone checked on us to make sure we were having a good experience. The plates were removed very promptly. The only (small) gripe I have is that on the day we visited, there was the same type of soup in both warmers; I love soup and was excited to try some of theirs, but didn't like the type that was offered so I was disappointed it wasn't two different kinds. Still, a small complaint on an overall...