Rush Copley Medical Group Pediatrics and Family Medicine Oswego — Local services in Oswego Township

Decided to go in tonight for a strep test or possible flu test because I haven’t been feeling well and my daughter has strep. I saw Rebecca Wilson the nurse practitioner. I explained to her my symptoms and she said she would do the strep test. I asked if she would swab me for the flu as well because I am a care taker for my mother who is undergoing chemotherapy. I cannot be around her with either strep or the flu so I wanted to be sure. She told me she would not swab me for the flu because my symptoms (running nose, run down, sore throat) were not sufficient enough. She said I would have to pay out of pocket for the flu swab if I wanted it. The strep test came back negative and she went on about a upper respitory infection. She comes back to say that she has spent a lot of time going to school and years and years and years of practicing (she might be 38 years old) and I undermined her by asking her for a flu shot. When she is certain I do not have it. She then goes on to tell me that if she does give me the swab then this is exactly the reason why our health costs are rising. Completely unprofessional and had nothing to do with her. I do have symptoms that are flu like and I wanted to be sure before I got around my mother that I was cleared from the flu and strep. I have 5 kids and they bring home All kinds of things. We have been to this location before with no problems. I can’t believe a nurse would handle the situation like she did. And accuse me of the reason for rising health costs. Wouldn’t recommend seeing...

Disappointed at the transparency with which our doctor has around what is billed and what is not -- for example, when taking one minute at the end of a well child visit/annual physical to share that I am making an appointment for my son to see an ENT, it would have been nice to have been informed that because that little bit of information had to be documented and was outside the parameters of a "well child visit" that it was going to cost me $100! And after 5 months of a billing inquiry, then dispute, I was told by the pediatric billing manager that this is the policy. The person sharing this information over the phone was helpful and understanding, and also agreed with the ridiculousness of this, but "that's just how it is" is not ok with me when I could have been informed up front that this is now going to be a billable conversation. So in the future I will absolutely share nothing outside of what I am specifically there for with any future physician, how sad and...

Only give two stars because Dr. Keller is great. The office staff and nurses are not. I am an Emergency Medicine PA, hardly bring my kids in for sick visits ever. Both times I have needed an appointment I have not been able to get one. The first time I was told to go to the urgent care or ED (it was not an emergency, that’s why I have a pediatrician). The second time my husband called (2.5 yr old vomiting, 102 fever) that an office visit wasn’t needed. I called and complained and was told by the manager, “well I hope you find what you are looking for at another practice.” This is what is wrong with our healthcare system. Parents cannot get their kids in to the pediatrician, which is the PURPOSE of a pediatrician. Would not recommend this office if you are looking for a staff that will care about your kids outside...