House Of Miri — Local services in Overland Park

I shopped at House of Miri 2 weeks ago, searching for a dress for my graduation pictures. The employee who helped me was kind and helpful, as I tried on 3 dresses. I didn’t love them but I was interested in one but worried about the length and fit. After seeing my hesitation, she mentioned that I could purchase it and try it on at home with my heels and bring it back if I don’t love it. I agreed and bought the dress just before closing. I ended up needing to return it because it wasn’t a good fit for the look I want for graduation and it’s much shorter than I prefer. The lady who helped me with my “return” was so rude. I explained the situation and she rudely replied “we never do returns” and “thats never the policy”, which I understand but didn’t warrant her unprofessional response. Even after processing the transaction she proceeded to follow me around the store, which is completely inappropriate and made me feel uncomfortable as a black woman. She was overwhelmingly unhelpful and had her demeanor and attitude were unprofessional. I will never shop here again and would also ask others to reconsider where they spend their money. Please know it wasn’t about the refund, but more so how the employee responded and communicated with me. Customer service training would work wonders for her attitude.

EDIT:: As I stated in my original review, I felt h comfort and as if the associate was following me around. In reviewing your footage, you would’ve noticed the associate standing diagonal from me as I walked around the store. Please note that I did walk around the store to see if there was something that interested me. To say I was yelling and using inappropriate language is a lie and character defamation. I was upset, but I don’t conduct myself that way. Also, the owner may be a minority but the associate I worked with was a white woman. As stated in my review, I didn’t expect her to dishonor the policy but the manner it was communicated was rude, considering I was given incorrect information. If you pull your footage from the original incident, you’ll see that as well. As stated, I don’t plan to return to your business and I hope others...

It is highly unprofessional as a business owner to request a marketing presentation for your business, arrange a meeting, and then cancel at the last minute without any further communication. It shows lack of mental and social awareness to have someone waste their time. Such behavior reflects poorly on your professionalism and raises concerns about your reliability as a business owner.

Response to your reply:

During our talk I mentioned for a brief second I looked at your social media and you then asked ME what my honest opinion was and how you then wrote everything I said down on your computer so you could get ideas for what to work on and then randomly told me that you were going to fire your current marketing agency as they weren't doing a good job, which I then mentioned if you aren't satisfied with them are you open to freelance and you said yes. "Let's schedule a meeting and you can show me your presentation."

I sent two follow ups after you cancelled a few hours before you asked to meet me a week prior. Which resulted in me telling you the same thing I said in my review. A week is a enough grace for you to...

We stopped in looking for a homecoming dress today and we left one behind that might be good but it was the last one. We came back and thought someone was trying it on but it was just left in the dressing room. Every employee was looking to see if they still had it and were all so sweet and supportive when we found it and decided to get it. They helped us with undergarment choices as well and were just all so nice and helpful. I’d return to this store just for the...