PANDORA Jewelry — Local services in Overland Park

I went in on May 11, the day before Mother's Day. My experience with Taylor was awful. With Mother's Day being the next day the store was extremely busy which was totally to be expected. When it was my turn I approached the counter. I wasn't greeted. Taylor was looking like, what do you want. I get it. I brushed that off. I pulled up the pendant that my mom was asking for. It was out of stock. I asked her could she look to see if any other store had it. She immediately responds, "they're are no tablets." I asked could she call them? She said they won't answer. I stood there looking at her because she's really not trying to help. She then goes to the back for about a minute and says, "they didn't answer." While she was in the back another sales person grabbed a tablet to help her customer. I then asked how was she able to get a tablet? She said, the tablets are charging." I then ask to look at charms because I had to get my mom something. I'm asking to see different charms and prices to see what I want to purchase. The whole time you could tell her anxiety is through the roof. I explained that my mom wanted a specific charm and I wanted to see if I could order it. With a deep sigh she found a tablet. The charm was out of stock everywhere and online. I then decided something was better than nothing. I picked out two charms. She informed me that I was $5 away from getting a free bracelet so I added another charm. She get the bracelet and it looked small for my wrist. She assisted in putting it on for me. However, it was too tight. She had a little trouble getting it off but did. I asked her could I upgrade the bracelet for one that could fit and pay the difference. She RUDELY said, "you don't have to get the bracelet." She did not yell it. She's soft spoken. It was all body language. I then repeat the question because why would I pass on the free bracelet? She responds, "no." We finished the transaction. She should not work on busy days. It's too...

I’m actually in shock about how horrible the customer service here is. This store is unbelievably disorganized. When there are more than 2 people in the store, there is NO process to get “checked in”, you just have to pray you make eye contact enough with an associate (who are busy chatting amongst themselves between guests). I waited for over 30 minutes in the store, only to watch a teenage couple walk in and be GREETED at the door and immediately helped. Obviously this was irritating, so I went up to a woman (short larger woman with blonde highlights and thick rimmed glasses), who I can only assume is the manager based on her screaming the names of other employees, and told her I had been waiting, she didn’t even look at me and barked at an associate to help me. The associate, Kassandra, rolled her eyes and walked over to the counter and fidgeted with some things from the cabinet then stood up and said “what do you need?” The conversation was all downhill from there. I just needed to exchange 2 gifts for a smaller size, and she was incredibly unhelpful. She kept saying they didn’t have what I needed, but maybe it was in the returns, and the store manager wouldn’t even check, she just said “no one has gone through those for 2 months so”. I tried to offer a creative solution and asked if I could return the large bracelet and purchase a smaller one and have it shipped to me, the associate was annoyed at this too, she called her manager over who said I could only do that if I gave them back the free gift that was included in the original purchase, which I obviously didn’t get. Instead of trying to offer other solutions, they just stared at me. I’ve never even been to a pandora, but the incompetence and disgusting customer service ensures I won’t be back. Absolute madness, I wish I could give this...

Customer service is terrible! It’s like they don’t even want to sell. Went in today knowing exactly what I wanted I just wanted to see it on before purchasing. Walked in and saw the two ladies there were busy. No problem, I waited patiently. However, never once was I greeted. When one of the ladies went to grab a charm out of the case right in front of me I just got an annoyed stare. I brushed it off giving her the benefit of the doubt. When she was finally unoccupied, she still took a while to acknowledge me. Once I got her attention we walked over to the ring case. I told her the one I wanted and the size that I wanted. She kept wanting me to try a size that I knew would not fit. Once I told her that I wanted my size she looked at the case for one second and said that they were doing inventory on all of the rings in that size and that she couldn’t sell it. Normally I wouldn’t mind, I understand if they can’t sell things. But it was her rude attitude that made it worse. It’s like me being there annoyed her. No effort to help whatsoever. While I was leaving I could hear them mumbling and laughing to each other. If they get annoyed by customers they shouldn’t be working in...