Go! Toys, Games & Calendars — Local services in Overland Park

Buyers be warned! I am writing to express my concerns about a recent incident my daughter experienced at the Go! Games & Calendars in Oakpark Mall. My 18 year old daughter came home very upset, crying and shaken from a visit to the larger store in Oak Park Mall. An employee (Scott) yelled at her for what was clearly a defective product. She had purchased some Thinking Putty by Crazy Aaron’s, the product was clearly defective. She uses these all the time for her college/nursing classes to help focus. She owns over 9 from multiple retailers and was looking for one closer to the area she was in. I sent her to the Oak Park store since I have shopped there multiple times for Christmas and birthday gifts.

As shaken as she was, I went to go speak with Scott. He was not apologetic, raised his voice at me before I could even finish telling my side. Aggravated by the way my daughter was treated I raise my voice at him since he kept talking over me. Then accused me of yelling at him. Clearly he was doing the exact same thing he probably did to my daughter. He apologized if I felt that way, his reason for yelling at my daughter and I is he’s a “theater major” he is “used to projecting his voice to an audience and doesn’t realize when he’s yelling at someone.” Really!?! So animated hand gestures and eye rolling is part of uncontrollable acting also?

The return policy states: that only unopened merchandise will be refunded or exchanged. He said we should have opened it in the store and made sure it was the one she wanted. So guys, all customers need to put there possible purchases together before paying and stepping one foot outside the store. You are up a creek if you don’t.

This was a defective product & she was gone from the store less than 20 mins. He asked me “What do you expect me to tell corporate, I have to send a reason for every item I return.” I said “You responsed to corporate that your customer purchased a defective product and you did an even exchange for customer satisfaction!” He replied “this putty is $16 so kids purchase it go out of the store for 20 or 30 minutes to play with it then return the putty’ it is expensive!” Would kids/teens really go through all that trouble? No, they would just steal it and not worry about exchanging and bringing in a receipt. So basically, he just compared any kid who walks in as either they are going to steal or purchase something falsely & try to return it. In the end he did a even exchange for a different putty, the one she wanted wasn’t in stock and told her not to ever come back...he will never/refund her anything again. She was never looking for a REFUND all she wanted was an EVEN EXCHANGE on a defective product.

We will never return to this store again. This Scott will definitely yell at someone else’s daughter/ son or adult with his “theatre voice” !

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