Best Buy — Local services in Overland Park

Ladies and gentlemen, welcome to the Best Buy, where dreams come true, and Amazon showrooms come to life! Yes, you heard that right, it's like the retail version of "The Jungle Book," where the wild Amazon products roam free in their natural habitat!

Walking into Best Buy is like stepping into a portal to another dimension. It's a place where the physical world and the digital realm collide in a cataclysmic clash of price tags and product reviews. You'll stroll down the aisles, and you can practically hear the whispers of Amazon's AI algorithms, saying, "Psst, we have this same thing, but cheaper, and with free shipping!"

The staff at Best Buy are like Amazon's secret agents. They're friendly, helpful, and armed with the knowledge of how to find the exact product you want on Amazon while you're standing right there in the store. They'll give you tips on how to scan barcodes with your phone, not because they want to help you buy from Best Buy, but because they secretly hope you'll go home and order it online for less.

And let's not forget the Best Buy price match guarantee. It's like a game of "Let's Make a Deal," but instead of Monty Hall, it's you versus the all-powerful Amazon algorithm. You'll show them the Amazon price, and they'll nod politely and make it seem like they're going to give you a better deal, but deep down, you both know you're just wasting each other's time.

The Best Buy Geek Squad is like the Avengers of tech support, except they're here to help you set up the Amazon Echo you bought last night after a few too many glasses of wine. They'll fix your gadgets with a smile, knowing full well that you'll be back in a week when your new Amazon Fire Stick arrives and you can't figure out how to install it.

And let's talk about the in-store pickup experience. It's like a covert operation. You'll order something online, choose the Best Buy pickup option, and then show up at the store. They'll ask for your name, disappear into the back, and return with your Amazon package. It's so efficient that you'll wonder why you ever bothered with the hassle of traditional shopping.

In conclusion, Best Buy has become the unofficial Amazon showroom, a place where you can touch, feel, and see the products you want to buy online, all while secretly plotting your next Amazon Prime order. It's a retail experience that's both comical and convenient, a true testament to the modern age of shopping. So, embrace the irony, and remember, when you're at Best Buy, you're just one click away from the ultimate...

I do not recommend buying anything from this store that you may need to return or exchange. Extremely disappointed with their customer service. My daughter got a tablet as a present and after setting it up and downloading a couple apps to get it going, some of the keys wouldn't work, like the back button, it would do massive amounts of screenshots by itself and things of that nature. After checking a few reviews of the product I learned it was a common product malfunction. I called the store to make sure they still had it in stock, which they did, then proceeded to the store to make a simple exchange. When I approached the customer service counter, the lady took the took the tablet from me, looked it over and then told me to go find the replacement. After wandering around in circles for a while, because I could not find the tablet where she told me it would be located, I finally got the attention of one of the floor attendants, most of them looking around aimlessly and trying not to be approached, they did point me to the correct location of where to find it. I grabbed the same model tablet and proceeded back to customer service area. By this time there were a few people in line, so I patiently but frustratedly waited in line again. When I approached the counter again, I was told that they could not do an exchange and that I would have to send the tablet into the manufacturer. At that time I was so offput by this and both my daughter and I were sick of standing around so I took the tablet back and left. I don't know if it's just me, but this seems pretty ridiculous considering the amount of frustration already involved with getting a defective product and then retrieving the replacement and then being told they will not exchange something that they had plenty of in stock. I plan to go back and talk to a manager about this. Way to turn a thoughtful present into...

Tldr: STAY AWAY. Told me to wait in a line. Waited through the line, then they were rude and made me go back outside for cub pick up. After waiting through the second line the order wasn't ready - even when I got an email the day before saying it would be. Absolute incompetence from top to bottom. Typically I never have problems with Best Buy. Not today. I went inside and they asked what I was there for - I said in store pick up - I was told to go wait in a line.

I wait through this long line, get to the counter, and am told that I can't do in store pick up. I guess being told is one way to put it, since he was extremely condescending.

I go back outside and wait through another long line in my car. When I tell them my order, I'm told that it's not ready - even though an email the day before guaranteed that it would be. The girl working outside was super nice and understanding (she in the one bright spot, and deserves a promotion).

In the end, the level of incompetence from top to bottom was astonishing. Being told to wait in a line in the store when it was easily communicable that I needed to wait outside (which by the way, really? You couldn't have put this on the front door?). The smugness of the employee inside. You put all of this together, and I'm just honestly frustrated and disappointed.

I understand that things are crazy with covid, but there is no excuse for not communicating and for being a jerk. I don't deal with this from other stores. Cancelling my order and never buying anything from this location again.

Congratulations Best Buy, you literally drove the biggest fan of physical games to downloading from the Xbox Store. Kudos.

UPDATE:

LOL. 6 days later and its still not ready to pick up according to online. This was for a video game that released on Thursday. Absolutely...