KAY Jewelers — Local services in Owensboro

My husband bought me a new engagement ring in December, worker was very helpful. I needed the rings sized and soldered, so they had to send it off for two weeks “but it doesn’t usually take that long” and it was promised on a Saturday. I called them on the Friday before the promise date and the lady was kind of condescending and said “your promise date is tomorrow” I called back on Saturday and they told me that they don’t have deliveries on Saturday and said that the ring was shipped on Friday. Why did they not tell me this when I called yesterday? Or why promise on a Saturday at all. My husband was of course upset so they gave him a $100 gift card, which is funny because why would we want anything else, we just spend thousands. The ring was in store on Monday so my husband picked it up, it was beautiful. I have had it since mid-January and mid March it’s already being sent back bc a diamond fell out… when I called to ask what I needed to do, the lady told me we can get that replaced for free… ITS NOT FREE, I paid for the warranty, so another two weeks BUT “it doesn’t usually take that long” I wished we had went to a local jeweler, that provided...

Happy happy happy. I love the new Owensboro location at Gateway Commons! My expectations were low since I had struggled in the past with difficult salespeople at other jewelry stores. The service is way above and beyond what I imagined. Katrina started working on finding my perfect purchase weeks before I came in and kept in contact with me daily, taking my feedback and coming back with better options . Carrie, (manager,) helped me on Katrina's day off, and then Trish was happy to finish my sale and find me the best bang for the buck during their clear the vault sale. They have a team environment that isn't pushy or high pressure. Kay Owensboro is my go-to from here on. I feel seen, heard, and that I got the best deal for the money. Again, and I say it again...happy...

I had the most excellent and truly satisfying experience with Kay’s representative, Karrie Shouse. She went above and beyond to help me step outside my comfort zone. I had always believed I wanted a princess cut diamond, but Karrie introduced me to a stunning Radiant Cut—and I instantly fell in love. From that moment on, I never looked at another cut the same way. Karrie was not only incredibly knowledgeable but also genuinely excited for us as we designed our custom ring. Her warmth, professionalism, and passion made the entire experience unforgettable. I highly recommend requesting Karrie Shouse for any diamond purchase—she is absolutely...