The Verge — Local services in Oxford Township

I hated living here. From the minute I moved in, I was counting down the days until I could move out. For starters, I was given a handicap accesible room. Not only did I not need this, but I was also not notified I was going to be given one before moving in (and it was not mentioned in the lease anywhere that this was a possibility). As a result of being given this room, my side of the apartment looked nothing like the apartment I toured or my roommate’s side. My room, closet, and bathroom were significantly smaller than what I saw when I toured. Moreover, my bathroom vanity was only big enough for the sink. I did not even get drawers in my bathroom, leaving me with no storage room in there. My shower was half the size of my roommate’s and obviously had a curtain with no ledge instead of a glass door so that the shower was accessible. Worst of all was the staff’s response to my issues. This is mainly because they stopped answering. After my father and I called and emailed the first couple of times, they started ignoring our calls. Once I gave up on those issues, other issues started to arise. Everything was constantly breaking. From the dishwasher to the washing machine to leaky sinks to locks on doors, it felt like one thing after the other. Most notably, our fridge stopped working over spring break. My roommate and I had to throw away over $300 worth of food. What was the office’s response? They asked if we had completed a work order. Obviously, since this was over spring break and neither my roommate or I were there, we did not know the fridge broke and did not submit a work order. So, they said there was nothing they could do to help us. This situation happened to my friends who live at a different apartment complex, and they were given $100 each to help them out. I would’ve taken anything, $10 even, but instead I was met with shrugged shoulders. All of this would not have been as bad if rent wasn’t so expensive. For over $1100 a month after utilities and other fees, I should not be having this many issues. I would like to end by noting that I am not typically picky in where I live. I lived in a dorm for four years without issues. I would not recommend the Verge to anybody unless you want to constantly be arguing with office staff and disappointed with where you live. It’s really not as close to campus as you think, the office hours suck if you need to pick up a package, and they hype up the office parties they have for residents (which don’t happen that often and have very limited supplies). They try to reel you in with office amenities, furniture, and being close to campus. Don’t fall for it. Save your time, energy, and money. Don’t live...

If I could give this place 10 stars I would. Coming into this year (I currently live at the Verge), I wasn’t sure how my experience would be— we all read different things online. I decided to take the leap of faith, and it has been rewarded 10 fold; here’s why.

Let’s start with the location. While a bit far from Uptown, I never felt like it was inaccessible and being close to the gym and some academic buildings was very helpful.

Given COVID, the staff was very conscious of social distancing and mask wearing protocols and I never felt unsafe or like any sanitary precautions were not being taken that were necessary.

But the real thing that differentiates this place from anywhere else, the real thing that makes me give The Verge 5 Stars and wish I could give them a million more are the maintenance team. If you don’t know John Moore or David Kolb, they are two of the nicest, most able, and responsible people you will ever meet. For any issues I have had— minor issue with a shower— it was fixed immediately, and both John and David went above and beyond to ensure that the job was done, they followed-up with me a few days after to make sure that everything worked, and when they came through for inspections, they double-checked that my shower was working properly. They’re professional, timely, and all-around good guys.

The Verge properties are spacious, elegant, and modern. They have modern appliances, big ceilings, and compared to the housing you can get in Oxford, they’re some of the best. But the thing that differentiates them, the thing that has me typing out this review is Mr. Moore and Mr. Kolb who have outdone every expectation I could’ve had for them and made me feel that should any issue arise the Verge has my back. To whoever runs this place, give those two men a raise because they might be your...

TLDR: You may think the money is worth it because it’s convenient and easy, but in reality, management is crappy and impossible to deal with. Take the time to look into other apartment options in the area unless you’re okay with spending 4 credit hours either on the phone with a robot that doesn’t work or in the leasing office.

The apartments themselves are great, spacious, clean, whatever etc. When you have NO problems, the place is perfect for a Miami student.

The issue is that you’ll ALWAYS have problems because the management ropes you into THEIR mistakes and incompetence. They constantly make mistakes on paperwork, send out inaccurate emails, and throw in random charges. Once you have an issue, it’s like they’re reinventing the wheel. It makes this place so insufferable to live at because you’re paying for convenience, but the convenience DOESN’T even exist.

Management is constantly changing, random new rules are constantly being thrown around, and no one ever seems to know how to actually do anything accurately. At first the small inconsistencies are ignored because you genuinely think it’s a careless mistake, but once it starts happening over and over again, you realize that it’s just a terribly ran money hungry SHADY business.

Some of the many issues during my time there just so you get an idea:

Maintenance entering my apartment with their master key with NO notification, warning, or reason. Management had no clue they even went in our apartment and took absolutely zero accountability for THEIR failure at our safety.

Spend your money elsewhere at a place where the management is upfront or...