MaxxSouth Broadband — Local services in Oxford

I only reason I gave it a star , is so that I could give it a review !!! The absolute WORST Experience IN CABLE TELEVISION EVER PERIOD !!! EVIOD IT AT ALL COST . I've got way too many examples, but this is my latest and last one . My dvr went out , so I called ( always a nightmare) got insulted by a twenty something year old redneck , I said PLEASE GIVE ME A DVR WITH THE LARGEST RECORDING SPACE . I have to wait for a week , then the service guy comes with this HUGE JUMBO DVR FROM 2002 !!! It's so bad , bad , bad , bad . So the next day I'm at 98 percent full , so I call ... say is this the best that I can get it's 2017 , an I'm paying $320.00 a month . Another redneck girl had attitude then hung up the phone on me WHAT !!! So I call back , for a manger . The manager says they have switched to 8 dollar dvr because that's what everyone wanted ?!? We have been over paying big time . So she can't get off the phone quick enough, and there is only ONE , ONE FREAKING NUMBER ONE !!! She says she will call me at 1. 30 today . I wait ... 3pm rolls around. So I call and ask for Lisa and surprise she is not available , AND THEY HUNG UP ON ME ON PURPOSE AGAIN !!! I CALL BACK , SAY I WANT CORPORATE NOW AND I MEAN NOW !!! So they patch me through to Karen on a cell phone . Good God MaxxSouth !!! She is the head of the damn snake . You can't even imagine how that conversation went , but I threw my pen across the room and said GIVE ME THE NUMBER TO YOUR BOSS KAREN, IVE GOT TO TALK TO SOMEONE THAT KNOWS A TAD ABOUT BUSINESS ?!?!?!?!!?!!?!!? She HANGS UP ON ME ON PURPOSE ... it's 6pm now so I call Karen back and said please give me the number to corporate . She said NO ! I will talk to you Monday, and HUNG UP ON ME ON PURPOSE YET AGAIN. I'm getting use to this getting hung up on thing , it's like a redneck carnival that just doesn't end . So I flip my planner and I see where I have maxx south schedule for Tuesday at 11am (are you kidding me ) so I call again to cancel that . Where I was met with a big mass of bitchery overload. To say I would be canceling my service, and that I need the number to corporate. Lisa jumped on says I just called you and left a message ( no she didn't) and I talked to Karen . I said I did too , and she hung up on me . Lisa said she will talk to you Monday . I said I don't want to talk to Karen. I want the number to Corporate !!! HUNG UP ON ME ON PURPOSE AGAIN LOL 😂. SO LONG HELL IM GONE TO THE PROMISE LAND DIRECT TV . I don't why I didn't do this years ago . My bad , because you have been like this for YEARS AND YEARS . I've got story after story . So get ready to pay up , because I caught on to that switch and bait dvr trick . Just make the check out to Direct TV it should cover everything for a long time .... You have been warned...

You don't meet staff who give a quack about your internet connection issues everyday. But if you do, your service is probably with MaxxSouth because they don't leave you hanging without answers or give a constant runaround until you give up.

Picture it. Tuesday morning at 1AM, internet is all the way out.

Woke up at 8 am, already late for work and unable to clock in. can't check my bank account, can't log into my network, can't check the damn weather, can't even look up the store's number in google because I have no network connection.

Of course I'm pissed (the bill is paid) and of course I'm panicked. Once I calm down enough to find a bill and look up the number, I get an automated message saying we're aware there are outages in your area. This is news to me, I didn't know it was the area but feel relieved that it's being fixed. Problem is, hours later still off. So without cursing, I call back and get technical support. Find out my damn router needs to be replaced, someone can bring one on Friday but it's Tuesday and I work from home. I decide to drive to Oxford and get a replacement. Come back here hoping it just gets plugged in and starts working, not the case. Had to call back for the password. Had to wait a bit longer before it was fully operational. Without the help of someone telling me what I was doing wrong-- I'd still be without service. Thank you for taking my calls today but still being kind. Thank you for still being willing to stay at 6:55 even though you close at 7. Thank you thank you thank you for not making me wait another day for calls back. All the way around, nobody was too hurried or too irritable to give me the consideration and patience needed to fix things. Nobody rushed me off the phone, one call was 20 minutes of troubleshooting and actually waiting long enough to see if what she suggested actually worked or not. Instead of hanging up after giving advice then having me call back and start all the way over with another person. This is the sort of support people need. I would never get internet from anyone else. MaxxSouth is unmatched. If you can wait for a moment to let them guide you, they will troubleshoot until a solution is found. Take my word.

Without the help of all these kind and patient people, I'd have been spinning my wheels or still using hotspot. It takes a lot of frustration away when you deal with someone polite and calm enough to let you vent a moment, then proceed to get a clear solution. These people care about their customers and their reputation. I'm grateful for the wonderful team of representatives that pitched in today. You all are professionals but best of all, PEOPLE who get how stressful shit gets when you lose all connection to everything you need to live. Keep it up. You may feel it goes unnoticed or unappreciated. I promise...

My husband and I signed up with this ISP in June of 2020. They only offer 1000Mbps or 105Mbps, so we signed up for the 1000Mbps speed. We were told we could either use a 3.0 or a 3.1 DOCSIS modem. We did not want to rent one from them, so we bought a 3.0 modem rated for 960Mbps from Wal-Mart. My husband works from home, so he tests our speed nearly every day. He consistently gets speeds above 900Mbps. Except, as of today, they have reduced our internet speed to the 105Mbps for the second time without notice or our agreement. My husband talked to a supervisor today. She claims that our modem is only compatible up to 100Mbps according to her tech people, so they arbitrarily decided we can only have the lower speed internet. We paid a lot of money for the modem we have based on what they told us in June. Now they want us to pay more money for a 3.1 modem. (Or possibly, they are trying to get us to rent one from them?) We have been paying for high speed internet, but they want us to be low speed internet customers? We want to pay more money for the higher speed, but they want less money? On the higher speed, we don't have any issues. But when they lower our speed to 105Mbps, our internet is too slow for my family. The supervisor my husband talked to today, refused to listen. She insisted he was wrong, and kept saying "no" over and over. Please see the picture of the Specs for the modem we bought. It is a screenshot from the Wal-Mart website. Netgear model number: C7000v2

Update: I talked to "Hunter" with Tech Leadership. He said that technically our model number does support the higher speed, but that it is not equipped with a LSBM Carrier. It is the table system that they use. Theoretically, our modem will work, but providing us with the higher speed will damage their equipment or system. As far as what modem we were told we could buy, he's going to pull the original call from June. However, he said that he could not provide a transcript of that call. He will put in a request for a copy of the original work order.

Update: Hunter called me back. He said that, in the service set up call, my husband told the salesperson he was going to buy a better modem than the one we already had to accommodate the 1000Mbps speed. The salesperson at that time did not clarify what type of modem would be compatible with their system, so it was their mistake. Hunter resolved the issue to my...