AT&T Store — Local services in Oxford

I have been in this ATT store on Jackson 3 times in the past 2 weeks and each time I have waiting close to an hour just for Eon. She is so well spoken, sweet and knowledgeable and you just enjoy her company while having to deal with something that sometimes is not enjoyable at all. She is AMAZING!! It's a weird environment when you walk in and you say that you will wait for Eon, and you are scoffed at or rudely told to sit so I'm not in the way?? (This came from a lady that I noticed while waiting many do not get along with at all. I am unsure if it is a language disconnect or what but she is definitely one I will steer clear from.) I will wait for Eon EVERY time I honestly don't care how long I have to wait. Actually while I waited all those times I get to see the others at work and how they approach customers. There is no need to be rude or condescending, and it takes so much more effort to be hateful. I will ONLY EVER deal with Eon. She is SO friendly, honest, helpful and will tell you all you need to know. She made sure I had everything I needed before I left and that she had answered all my questions. I wasn't rushed off, or constantly looked over to see who she could get after me. She looks at you in the eyes while speaking to you like she is there for you and not like you are something insignificant that is just in their way for the day. I really appreciate her and I hope she is greatly appreciated there at her job, especially since she has been for 2 decades now (if I remember correctly!). That's AMAZING! We LOVE EON and you should too! I seriously appreciate you being so nice and patient with me over the past 2 weeks, when I went in to upgrade it was you who let me know that the ProMAX would be up for order that next week. Then when I came in to order and you did all that work and I couldn't finish because I needed to wait till the 13th to complete the order, you were nice and didn't rush me off like I had wasted all your time. When I had came back on the 13th to FINALLY finish it out and upgrade, you were still as patient and kind to me. You never rushed me through anything, pushed anything on me. You just did your job and then some by going over everything on the phone when I wasn't 100% sure of everything and wanted to keep certain info on the new one. I don't think you realize how much I needed that kindness through these past few weeks and I hope to pass that goodness you have onto others! Thank...

During my visit, the Rep interrupted me multiple times while I attempted to explain my issue. Yet, would then ask me the very questions to obtain info to help me. Had she listened from the start, and not rudely interrupted me so many times, she would never had a need to ask me the questions she did. I was interrupted 3 times during my very first sentence when I walked in. When I kept trying explain my issue with her interrupting me, she was argumentative & still interrupted me many times instead of just listening. Even becoming sarcastic. .. I tried over & over to explain & get an answer to my question. The other employees just stood listening, including the Manager. Everyone seemed more worried about their Starbucks orders.

My issue was and still is : I transferred my # from my 10 years with CSpire, to AT&T, bring added to my Husbands existing account after getting married. Since doing so, in 10 months, I’ve purchased 5 chargers from AT&T for my IPhone. Every 2 months like clockwork, they literally stop working. My IPhone is also brand new, purchased at the time of transfer. I used to work / live in Saltillo. The store there sold me each charger. Each time, I explained my issue. Each time, I paid $39.99 for a new charger. No one ever tried to resolve my issue. They did, however, try very hard to tell me it was my phones charging port, and tried to get me to buy another phone. If it was my port, would it just stop charging forever? Why then, could I buy a gas station charger & it last forever? I never got a response. I now live in Oxford and my visit in question was at that store. I kept trying to tell the Rep. Again, I didn’t get to. She wouldn’t listen. She did tell me she could simply exchange the chargers, and did. I left feeling like a problem, instead of a customer who spends $250 a month, and has for years. We were going to switch out household service from MaxxSouth to AT&T, along with my 2 sons phone lines. After my visit, that changed. We are good. I’m seriously considering switching all lines to CSpire. I had amazing customer service with them, and honestly, they are cheaper. A...

Is there 0 stars? We keep having problems with these folks! I've been loyal to AT&T since Cingular days. I know no other carrier. That's about to change. These people are a big part of the reason why. Oh, and I'm an AT&T shareholder too. I'm dumping that as well.

They ran a promotion for a Samsung 7" tablet when you get a new phone. My son did that and got the tablet after asking my permission because they said they'd take it back if he decided he could live without it. The only fee appeared to be $0.99 and $10/month thereafter.

My wife nixed the deal saying he didn't need it. To keep peace in the family, I told my son who took it back. That's when a salesperson (different than the original salesperson) said there'd be a $35 restocking fee. That's when I got the call. I chewed on the salesperson about how my son wasn't originally told about any restocking fee. Instead of taking some heat and then trying to work it out with a manager, he gave the phone back to my son. We kept the tablet for the time being.

Two days later, I arrived in town and took the tablet in to return it. I was met by three salespeople, one of which was the second saleswimp that demanded the restocking fee. He quickly backed out of the scene as the other two worked with me. Come to find out, the restocking fee didn't apply (like the first salesperson had said). The second salesperson must have snoozed through that sales meeting, if they had one.

NOW, with that problem cleared up, this crack team somehow failed to update AT&T that we returned the tablet, therefore there's a $40 activation fee (which NO ONE had told my son about). Now, we're going to have to wrestle with these people again to get that cleared up.

I'd suggest avoiding buying ANYTHING at this location until they get their act together, but that may take a...