Polo Ralph Lauren Factory Store — Local services in Oxon Hill

My recent visit to Ralph Lauren was nothing short of outstanding, thanks to the incredible service I received from Kim Jones. I came in with a very specific need and a high standard in mind, and Kim not only met those expectations,she exceeded them in every way.

From the moment I walked into the store, Kim was attentive, welcoming, and professional. She took the time to understand exactly what I was looking for, offered thoughtful suggestions, and guided me through the selections with genuine care. Her knowledge of the brand, attention to detail, and ability to match pieces that reflected both my style and professional role made the experience effortless and enjoyable.

What stood out most was Kim’s dedication. She didn’t just help me find items—she ensured I left with a complete look, perfectly tailored to the image I need to uphold as a U.S. diplomat. Her patience, professionalism, and personal touch turned what could have been a stressful shopping trip into a smooth, enjoyable experience that left me feeling fully prepared and confident.

Ralph Lauren prides itself on elegance and excellence, and Kim Jones embodies those values. Her commitment to customer satisfaction and her ability to go above and beyond are what make customers like me loyal to the brand.

To Ralph Lauren leadership: Kim Jones is an exceptional asset to your team and deserves recognition for the way she represents both the brand and the customer experience. Because of her outstanding service, I will absolutely continue to shop here...

I had an unpleasant experience in the Ralph Lauren Polo store at this Tanger outlet in National Harbor MD. I was in there shopping for nearly an hour and at least 5 salespeople walked by without offering any assistance or saying hello. I was dressed down that day (baggy sweats, overcoat as it was unusually chilly) and I could be wrong but given the looks flashed my way along with the lack of assistance, it appeared that they judged me as someone unworthy of helping or someone with no money to make purchases. Shame on them. I’m an employed, Harvard degree’d Black woman, not that that should matter but the point is that I work hard and have an income that affords me the ability to shop where I’d like to. A kind gentleman named Ernest, the only Black person I saw working, finally saw, acknowledged and assisted me. I was grateful to him, and I let him know about my ordeal and my appreciation for him. I strongly considered not making my purchases, but I was in a time crunch and had decided to go into that one store, find what I needed and leave in an hour to make it to where I had to be. There was no time to begin shopping at a different store. And Ernest influenced my decision to complete my purchase. Idk if this was racism, classism, sexism or just rude customer service, but my Tanger Polo store visit in Orlando weeks prior and all others I’ve been to, I’d experienced the opposite treatment. National Harbor,...

Don’t expect much customer service AFTER they take your money. On 9/21I placed an online order with the cashier at this store because the item I wanted to replace wasn’t available in my size. I received no tracking number or any kind of status update on my order, but the cashier said I should receive it in 3 - 5 business days. Yesterday I called the customer service line to check the status and they told me since it’s from Polo factory I would have to contact the store directly.

So, today (9/26) I called this Polo factory at Tanger Outlets to try and check the status and the representative on the phone told me I had to call back later because she was too busy with customers. Sorry, I thought I was included as being a customer as well, but I guess not. Apparently, you have to be there physically to be considered VIP. Luckily, I was able to contact the customer service number again and the gentleman was able to track down the order, but he told me it didn’t ship until 9/25 and I should receive it on 9/29 smh. I wish Polo factory and Ralphlauren.com sync there information together. I should be able to log in to my RalphLauren.com account and see the order history just like I see the items that I’ve ordered from...