iFixYouri — Local services in Palm Beach Gardens

I took my phone to this store because I dropped it in water and was unable to charge. When the phone was dropped off at the store I was told it would take a few days due to drying process time requirements. Surprisingly I got a call the very next day, less than 24 hours later, stating the phone had been fixed. I went to pick up the phone the next day and it had a full charge. I naively took the phone, paid, signed receipt and left. The very same day when the charge was low I tried to charge it and I got the exact same error message I had before dropping the phone off. I went back to the store and had to talk to a different person. This person refused to give me information regarding what had been done to the phone claiming the technician who did it wasn't at the location at the time. After I asked to read computer notes, he stated that the phone had been put through the drying process. This did not make any sense as I was first told the process would take 2 to 3 days and I had been informed the phone was fixed in less than 24 hours after drop off. I then ask him to show me how to open the phone but he said he couldn't because the screen had to be removed. I requested to speak to somebody else or get the manager contact information, he stated he did not have that information. I received a call from the technician who received my phone and when asked if he had put the phone through the drying process he confirmed he didn't and the screen had never been removed. He stated he had "cleaned" the phone and then it was able to charge it. This isn't true as the phone still had sand from falling at the beach... I asked how he was able to charge the phone but I couldn't and he could not explain. I asked for a refund as the phone had the exact same issue as it had when I first dropped it off and he refused to do it claiming the phone had a full charge when I picked it up and I had signed a release at time of payment. I letter found out by doing some research that the phone can be charged if charger is plugged in while the phone is turning on. Clearly, this is what the store calls "repairing" my phone. They were able to charge the phone but did not put the phone thru the drying process and didn't even bother...

I do not write reviews, but I think it’s important that before you choose to save a couple bucks instead of going to Apple, you know what the hell you are getting into.

I contacted iFixYouri on 6/25 and asked if they can replace the screen to my Apple Watch. They said no problem it will be $349 with a $130 deposit and the part will take 3-5 days to be delivered. They informed me once the part was delivered, a tech will contact me and I will have it back within a day or two. I gave my name, phone number, and email. I paid my deposit, dropped my watch off, and went on my merry way.

I received no confirmation email. No contact from the company. (Which was a little bizarre)

By 7/8 I was getting concerned and contacted the company. They let me know they were waiting on the part and it would be “3-5 more business days”

More time goes by... STILL no contact from the company.

On 7/14 I contact again and an employee said “Oh you should have received an email from our regional manager the part is not in yet”.

I informed them I did not receive an email. I asked if they could resend the email (I never got it). I was not given an apology, and was told to continue to wait 3-5 more business days.

At this point I am getting frustrated. All these calls were on my own contacting them about my watch. Taking time from my day doing the job of the company. No one EVER contacted me to let me know the status.

7/16 I make another call. I let the company know I am relocating within the next 5 days and need to know if the watch will be ready. They said the part is shipped and wait 2-3 more business days..

I contacted the company 7/19 to get YET ANOTHER update.. because I still have had zero contact from the company.

Miraculously I was told the watch is ready for pickup...Still not ONE CONTACT from this company from 6/25- 7/19.

Almost a FULL MONTH of no communication with your customers. No apology. No refund. Nothing.

Please do yourself a favor of the headache I went through. I am so disgusted with this company. Bottom line don’t waste your time and money with this company, you may never hear...

Do not trust this place. I mailed them my iPod to replace the battery. When I mailed it to them, I was able to plug it into my computer and listen to music with it that way. The iPod just wouldn't hold a charge. They had it For over a week (I could see they signed for it via the UPS tracking) and no word from them. I left a message on their website under my order. No response in a couple days so I emailed them. No response.

Almost a month after they had signed for it they finally emailed me to state that the battery had expanded and they would need to replace the headphone jack and the display. When I sent it to them I was still able to use the headphone jack, and I could see the display when I had it plugged into the computer. I just took their word for it and said to fix it. I just wanted my iPod back. I asked for pricing and an estimated return of my iPod.

No response to my response to them in a couple days so I emailed them again. They didn't answer my questions and just said they needed to get the parts in. What kind of place that repairs Apple products doesn't have iPod parts on hand? A week later I still had not heard from them so I emailed them and asked the question on their website.

They emailed me back stating they couldn't repair my iPod and what did they want me to do with it. Now I'm thinking they are just a scam to steal Apple products. I asked them to send me the iPod and the new battery to me.

I get it back today and my iPod is in much worse condition then it ever was. I can no longer plug it into my computer to play it as they messed up the power connection port. The display looks like someone messed it with big time and the iPod looks like someone tried to force their way into it and messed up the housing. I wish I had written my iPod's serial number down before I sent it, because this one is in such bad shape, I'm not sure it is even the same iPod.

Do not use this "repair" company. Poor communication. Very slow. And they make your device worse then when you sent it to them. I've emailed them to see if they can make this right. I'll update this...