Tory Burch — Local services in Palm Beach

These days, online reviews are how consumers predetermine how their experience might be with a retailer. However, my experience with this particular Tory Burch store was definitely not 3.8 stars worthy. I received nothing but 5 star service. After looking online, and seeing that the item I wanted was 80 miles from my home, I decided to call. Im so glad I did. JORDAN was the staff member that took my call. She verified my item was in stock and completed the order over the phone. What sets this young lady apart is that even though my order was complete, she decided to go above and beyond and text me my tracking info and a picture of my item wrapped up and ready for delivery. THIS is what I call World Class Customer Service. Not sure if anyone at Tory Burch reads this, but if you do, keep that young lady at all costs. JORDAN is breeding the culture that is needed for retailers to flourish even in these trying times....

Went to location to purchase an item and exchange and did not leave happy. Greeted with hi when I walked in store and I explained what I was there to do. As I was walking around looking 4 Caucasian woman came in after me and was greeted with champagne and how was your holidays did you come in on your yacht and the whole 5star service. As I was checking out I asked the woman why I wasn’t greeted the same or offered champagne and she said oh goodness do you want some. I said no Why should I have had to ask why wasn’t it offered to me like the other woman. She said I didn’t know you would want anything? Should I be offended as a black woman that spends thousands of dollars at this store to be treated differently? I will definitely not be spending my money a Tory...

So I’m at this location to buy a gift for my wife and as I walk in Jane ask hey are you with the cleaners?? I’m well dressed, so that caught me off guard but ok that could be a a mistake. So I’m walking around the store looking for what I want and the lady is following me with her eyes never asking if I needed any help. So I find the item I want to purchase and the lady goes in the back room door that’s open and Lock’s the door, then looks at me as I’m standing there and then walks behind the counter??? For the first time in my life (35yrs) I felt racially profiled i’m flabbergasted, if I had a store closer to me I would...