St Augustine Appliance & Refrigerator Repair — Local services in Palm Coast

BEWARE of COMMITMENTS NOT KEPT; I had their tech visit some time back to do a fridge repair. Expensive, not exactly on schedule, but good end result. So, I thought, this company must be great. While I was at it, spoke to the tech about doing some parts installation on my outdoor Viking Grill. No problem, I was told, schedule it with the main office, and that the tech was an expert in Viking Grills.

A few weeks later, I did. Called Wednesday, was told guy could be out Friday. "He's our best tech; He'll call 8:30-9:30".

Ok, Fri 9:00, got a call stating "not going to be able to be out there today; can be there Tuesday" Ok, not the end of the world.

Tues comes around - no call, no show.

So I call today (Wednesday)...first told by dispatcher, that call was cancelled (I said not to my knowledge). Dispatch then called the tech...then called me back. Said "can't get out there to my house, ever. Can't do grill services per owner. Too many broken fridges, and rotting food a higher priority" (guess my money is not attractive enough). I asked questions like: why didn't anyone tell me this? why hadn't the tech told me Friday when he postponed, instead of stringing me along? Why did you take the dispatch appointment in the first place?...was told "just my first week" and I called BS on this...I spoke to the dispatch last week. And clearly if he knew this tech was the best, he'd likely known him more than a day (so, not honest IMO). He also said it was some sort of "on the side job" which it was not (not honest again), since the tech had told me to call the office, which I did. Lastly, when relating my story, I said...the first postponement I was tolerant of, because it could have been he was sick, got sent to a higher priority job, or he was in a car accident, or anything...Dispatch reply was "yes that is what it was" which is just plain nonsensical. When I told him that's BS and you don't know what's going on, they hung up on me. Classy. I was certainly a bit upset & even raised my voice somewhat. But I thought the customer was someone to be desired, not pushed away.

So now, I don't have my grill fixed for the weekend guests arriving, and this place has a very negative Google review. I could have been patient and waiting for a gap in their schedule this week. It's not a hard job what I needed done. I'm local to St A. And my money is good.

Bottom line: Don't count on what their dispatch and ownership tells you. And don't believe they'll show up until they actually are there. Me, I'm taking my business elsewhere.

RESPONSE to owner's comment below: To your customer (me), the decision to no longer service grills was made since the last visit for my fridge, as far as I can tell - otherwise I'd have been told that by the tech at the fridge repair service call a couple months ago. Fine. I can understand business decisions. However, apparently that was not communicated to your dispatch person during her training (and my apologies for identifying her as a male; I missed her name on the call). Furthermore, the primary irritant was getting the call from your tech saying he couldn't get there today (Friday) but would be there Tuesday. And Tuesday rolls around and no one lets me know. The call was apparently internally cancelled and if I had not called, I would have never known. Presumably you'd also told your tech he couldn't take those jobs. All he had to do was say dispatch was wrong, she's new, we've had a new ownership directive, yada yada. I'm not unreasonable. But I don't like being strung along and having my time wasted. THAT's why I was upset, if it...

I wish I could give them a no star review but I can not. It all started when I set up service for them to come out. He said it was 89 for the service call I said no problem. I had a small leak from a tube in the back of my refrigerator. The part cost 4.85 at Lowe’s to fix. They quote me 40 for the part and 120 for labor. Most companies subtract the service call price from the job not this one! They add the 89 to the price and quote 249 to install a 4.85 part. I told the guy to hold on a minute why I called the owner who I spoke with earlier. I called the owner and he agreed the price seemed high. He said he would call me right back. I waited 20 minutes and didn’t hear anything so I reached out to him. He said the guy told him that I said to charge me the 89 dollars and leave?? I explained that I told him I was going to call you before agreeing to any price. He said I shouldn’t have told his guy to leave and hung up on me. I did not tell anyone to leave and you would think the owner might at least think maybe my tech is not telling the whole truth. Not in this case. So I decide to call the tech to see if he can help explain the situation and he tells me to fix it myself and also hangs up on me. So they charge my card 89 for fixing nothing and the guy leaves my wife sitting there with a fridge that is still broken. Funny part is that as he was there looking at my fridge another customer was calling him complaining and he said fix it yourself to him too. I never leave bad reviews as I work in sales but please beware before calling these guys. I guess they go around all day collecting 89 dollar service call fees and don’t have to actually fix anything. BIG SCAM go elsewhere unless you like being mistreated...

I just had David here this morning on a service call, as my dryer (being only 1 year plus 2 weeks old & of course out of warranty by the two weeks, which GE would not give an inch on), would not heat. He was of the utmost courteous, polite and best of all, honest. Character is everything! I thought it was an element but wanting to be thorough, I reviewed information online that I could find and checked that the duct was clean and clear with no lint build-up and checked the breaker but no answers there. So I called David and found that it could be other things besides the element on a newer model dryer that could cause it not to heat. So I set up an appointment for him to come look at it. (Have you seen his rave reviews!) He came out and because this was a newer model, had to basically pull the whole thing apart just to get to the element. (Of course he checked voltage, etc. first to be sure it wasn’t something simple like wrong voltage, etc) Then, upon looking inside, he found that a simple wire was not properly plugged into the element, (from the manufacturer when this was made) so in the course of a year, it caused a hot spot and finally popped off. Now why couldn’t it have done this 2 weeks ago? But there must be a reason, God does work in mysterious ways. Long story short, I was very happy to pay David a service call charge to help me so graciously and politely and not charge me a labor charge or to try to con me into paying for a part that I didn’t need ( the element alone would have cost $130). Great service, timely, and honest, what more can...