Jonathan's Cleaners Palm Desert — Local services in Palm Desert

This was my very first time going to this cleaner. I definitely take responsibility for my part in this, but let me tell you the issues I encountered when dropping my items off..

I dropped off 25 dinner napkins to be dry cleaned and pressed on Monday, March 17. I told the woman who is working behind the counter that I didn't need these in a rush, so she gave me a ticket and said you can come by next Monday to pick these up.

It honestly didn't cross my mind to inquire how much it would cost to get 25 dinner, napkins, pressed and laundered ... I've used many other dry cleaners in the past and thought the cost would be reasonable.

Yesterday, on Monday March 25th, the day my dry cleaning ticket said to come and pick up, I walked in and the woman behind the counter said my stuff wasn't supposed to be done until Wednesday. Had I had my dry cleaning ticket on me, I would've showed it to her and said we discussed it being done on Monday.

I said, OK I'll be back on Wednesday to pick these up and oh by the way, how much will this cost? She tells me it's gonna be $250.00 to have these dinner napkins cleaned and pressed.

Had there not been anyone in the store behind me, I would have had a more serious conversation about why I felt that Price was unreasonable and why was I not given an advance notice of the cost?

In all fairness, I could have asked the first time I was there or done more research into this ... however, I believe that we sometimes don't ask these questions because we are familiar with experience and accustomed to a standard price.

Out of the 25 napkins that I brought over, only four of them had stains. All of the napkins were from the local Angelview thrift store which I purchased for less than $20 for all of them.

Needless to say, I will not be returning to the store to pick up my napkins for $250 total .

So, in retrospect , absolutely ask for a price before leaving your garments at this location and hold them to the date they promised, especially when it is a week away from the date you dropped off. The fact that this woman behind the counter are printed me a ticket that said pick up on Monday the 24th and when the 24th came, she completely gaslight me and looked at me as if I were stupid to tell me to come back on Wednesday, I was sort of beside myself that I was being lied to so matter of factly.

There are so many dry cleaners in the area, so don't feel as if you absolutely have to go to this place . In fact, because of this experience, I will go out of my way to recommend any other place besides this.

Additionally, after I wrote this original review on Yelp, The owner of the store wrote back several paragraphs blaming me, the customer.

The owner never once contacted me via phone to remedy the situation or at least talk to me to address the miscommunication. Instead, his business tactic is to attack the customer and shift the entirety of the blame onto them.

By the way, I've never met this owner before, but based on his response, he's very aggressive and not in the business of peacful communication and...

Brides (or basically anyone who needs something cleaned), if you are looking for a place to take your wedding dress to be cleaned after your wedding day, look no further! I took my wedding dress to a couple different cleaners before settling on Jonathan's Cleaners, all of which who told me "there is no way this will ever come clean." My wedding was the best night of my life, and my dress was proof - it was absolutely filthy and the bottom was covered in dirt. After hearing what the other cleaners told me, I dropped my wedding dress off at Jonathan's Cleaners and expected it to remain dirty forever. But I was mistaken! I picked my dress up today and it looks absolutely brand new and in perfect condition. I HIGHLY recommend trusting Jonathan's Cleaners with your most important and delicate garments. They went above and beyond, and did an amazing job. They are professional, kind, courteous and made my wedding dress...

Johnathon’s has always provided high quality dry cleaning, laundry and alteration services. From delicate fabrics, bedding and outdoor cushions, I can count on them to do...