Tiffany & Co. — Local services in Palm Desert

Just went in the store earlier this morning, I was with my friend who was just trying to return a necklace that she got as a gift to get credit towards a more expensive one that she wanted. We were greeted by a worker by the name of James. From the start he was very polite, but as soon as he looked at the necklace my friend wanted to return and turned us down because it was “tarnished”, although my friend only had worn it once ever to try the necklace on. He wasn’t helpful even after we showed what we wanted instead of the necklace we were to return. We tried to ask him to clean the necklace instead and he made a very snarky statement about how there won’t be a place to clean “Tiffany silver”. I understand that Tiffany silver is very different but I also know that Tiffany can clean their own jewelry. He never once gave us the option to have the necklace cleaned by Tiffany and co. We are both 18 so him being very rude to my knowledge makes me feel as though he was just discriminating against us because we don’t fit the demographic. And he gave my friend the option to clean the necklace with their $5 cloth, so we purchased the cloth. Only to get to the car and see that the cloth isn’t inside of the box, my friend went back into the store to get the cloth that she paid for. Only for James to rudely ask “are there more complications for your necklace?”. Then as soon as my friend was exiting the store she asked what his name was, and he said “Why do you need to know my name?” as he walked away from my friend. And refused to give my friend his name. Until one of his co-workers gave my friend his name. This was a very horrible experience as Tiffany and Co. should not have an employee tarnish their image by having a snarky and rude attitude. Very dissatisfied with...

Diversity and Inclusion PLEASE

2 stars for the smiley faces encountered, otherwise deserving of no stars at all!

There is a need to seriously train all secret service personnel to respond quietly or wait until the customer walks away, so everyone feels comfortable shopping there. Asking security "Is Everything Okay"? was obviously what someone with surveillance asked security.

This is regarding two people who came in the store on a Sunday afternoon. Only one person made a small purchase, also paying cash, no credit card. It took forever to ring the single item, while the salesperson entered unknown data into the system as an email, which took a long time (maybe reporting on the visit). It appears you are checking for a specific group of people who are not all the same. Please be advised that your store protocol is in need of great change, or a legal complaint in the news.

Roll back the camera's this is a true encounter spoken about after leaving. Just so you know, the thought of hiring a few secret shoppers to visit your store is being considered here.

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So Kayla is amazing, I mean beyond amazing, like greatest experience I've ever had buying something great. I bought my daughter's mother & ex the bracelet she wanted for her birthday & I bought it as a thank you to her for my daughter. At the same time i also looked at engagement rings for my girlfriend whom I've been on & off with for nearly 20 years, as a man who's never proposed, who's moving from Cali to Colorado for this woman & a job & scared s*less Kayla made it effortless. She knew I was nervous, she knew I was terrified of the leap & she was amazing in reassuring me that what I was doing was right. I jonest to God have never had an experience like that ever and I've been in service industry 20+ years. So, from the bottom of my heart & every fiber of my being, thank you Kayla, thank you for helping me in choosing my future wife's ring. You were amazing & deserve the world, I mean it. Thank you & I will see you...